SmileactivesReviews of smileactives.com

Response from SmileactivesAug 1, 2026

Thank you for sharing your experience, Crystal. We sincerely apologize for the frustration caused by not being able to cancel your subscription sooner. We can confirm that your subscription has now been canceled. You will receive a confirmation email shortly with an overview of your canceled account and the cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey. If you have any questions or need further assistance, please call us at (800) 207-8952 or chat with us anytime at smileactives.com.

Response from SmileactivesJul 31, 2026

Thank you for sharing your feedback, Peggy. We're sorry to hear there was confusion regarding your order and billing. Smileactives is offered through a membership program designed to help support consistent daily care and maintain a bright, confident smile over time. We understand unexpected charges can be frustrating, and we'd appreciate the opportunity to review your account and address any concerns. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM EST.

Response from SmileactivesJul 29, 2026

We're sorry to hear about your experience and concerns regarding Smileactives subscription details, shipments, and billing, John. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-207-8952. We're available daily from 7:00 AM to 10:00 PM ET and would be happy to assist you directly.

Response from SmileactivesJul 28, 2026

We're sorry to hear about your experience, Gail. And we understand how frustrating unexpected charges or concerns about your order can be. We'd like the opportunity to review your account, explain what happened, and work with you toward a resolution. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM ET, and one of our representatives will be happy to assist you. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Response from SmileactivesJul 28, 2026

Thank you for sharing your feedback, Linda. We're sorry the commercial did not resonate with you and appreciate you taking the time to share your perspective. We'll pass your comments along to the appropriate team for review. Thank you again for helping us better understand our customers' viewpoints.

Response from SmileactivesJul 28, 2026

We're sorry to hear your feedback and experience, Bonnie. We apologize for the frustration caused by not being able to cancel sooner. After reviewing your account, we can confirm your subscription has now been cancelled with no future shipments and with $0 balance. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.

Response from SmileactivesJul 27, 2026

Thank you for sharing your feedback, Penny. We appreciate you taking the time to express your concerns regarding our advertising. We're sorry to hear that the commercial did not resonate with you and that you found the messaging offensive. Feedback like yours is important, as we strive to create advertising that is engaging, respectful, and inclusive of our diverse customer community. We value your perspective and will ensure your comments are shared with the appropriate team for review and consideration. Customer feedback plays an important role in helping us evaluate how our messaging is received. Thank you again for bringing this to our attention. We appreciate your feedback and the opportunity to better understand our customers' viewpoints.

Response from SmileactivesJul 27, 2026

Thank you for sharing your feedback, Darcel. We sincerely apologize for the frustration and disappointment you've experienced. We understand how upsetting it can be to feel that charges continued after you believed your account had been canceled, and we're sorry to hear that your interactions with Customer Service did not meet your expectations. We recognize how concerning it is to receive additional communications regarding a balance after attempting to resolve the matter. We'd like the opportunity to review your account and better understand what occurred. Because subscription, billing, and account-related details are specific to each customer, we encourage you to contact our Customer Service team directly so we can look into this further and provide personalized assistance. Please contact us at 1-800-207-8952 or visit www.smileactives.com at your convenience. We value your feedback and would appreciate the opportunity to address your concerns and work toward a resolution.