S W.
the product does not work well
the product does not work well. If you try the "trial size" it automatically signs you up for auto shipments. That was not clearly communicated and canceling is difficult. I canceled over a month ago and have still received charges. Now I have to pay shipping and handling to return what was canceled. DO NOT sign up.
Response from SmileactivesAug 9, 2026
Thank you for sharing your concerns with us, S Wallace. We understand how frustrating it can be to feel that the auto‑shipment details weren’t clearly explained, and we’re truly sorry for the inconvenience you’ve experienced while trying to cancel your subscription. We’d appreciate the chance to look into your account and we can assist you directly. Our Customer Care Team is available daily from 7:00 AM to 10:00 PM. Please give us a call at 1‑800‑207‑8952 so we can review your account, address the concern you mentioned, and ensure everything is properly resolved.



