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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Angela R.
I want to cancel my subscription and it’s essentially impossible
Response from SmileactivesAug 20, 2026
Your cancellation request has been successfully processed, Angela. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records.Thank you for choosing Smileactives and for letting us be a part of your smile care journey. We truly appreciate your support.
Candi
It is very very harsh. Burned my gums and now very sensitive…
Response from SmileactivesAug 20, 2026
We're sorry to hear about your experience, Candi. We recommend you discontinue use of the product immediately, if you have not done so already. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM daily, so we can discuss your experience further.
Jamie C.
I wish I had understood how SmileActives handles recurring shipments before ordering. My biggest complaint is that I received no email notifying me that another shipment was about to be processed or shipped. When I questioned this, I was told that advance shipment notifications are not their policy. Without any notice or clear timeline, I had no opportunity to cancel before the next shipment was sent. A simple reminder email could have prevented this entire situation. I returned the unused product at my own expense, paying $9.45 to USPS. Before sending it back, I confirmed with SmileActives that I would receive a full refund of $30.25. USPS tracking showed the return was delivered to their Groveport, OH location on August 15. When I contacted SmileActives, the representative initially told me their system showed it had not yet been delivered. I had to quote the USPS delivery confirmation before they agreed to process my refund. Then they processed only $20.53 instead of the $30.25 I had been promised. I had to question that too before the representative finally agreed to issue the full refund. To their credit, the representative ultimately agreed to correct the refund. My issue is that I had to catch and challenge each problem myself. If you order from SmileActives, I strongly recommend keeping screenshots of conversations, saving your tracking and shipping receipts, knowing exactly what you were promised, and carefully checking your refund. And be aware that, based on my experience and what I was told, you may not receive an email warning you before your next recurring shipment is sent.
Response from SmileactivesAug 20, 2026
Thank you for sharing your feedback with us, Jamie. We understand your concerns regarding the order, return, and refund process and appreciate your patience while everything was reviewed. We never want customers to feel surprised or frustrated, and we’re glad the refund was ultimately corrected. Your feedback is valuable and helps us identify areas where we can improve the overall experience. If you still need assistance with your account, please contact our Customer Care team at 1-800-207-8952. We're available daily from 7:00 AM to 10:00 PM ET and would be happy to assist you directly.
ELIZABETH A.
I have seen ABSOLUTELY no difference!! Not impressed
Response from SmileactivesAug 19, 2026
We're sorry to hear you're not getting the results you were hoping, Elizabeth. Results can vary depending on individual smile conditions and consistency of use, and many customers begin noticing gradual whitening improvements with continued use as directed. To help you achieve the best results, please be sure to use the recommended amount of gel twice daily and brush for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM daily, so we can help you directly.
Lucille
I don't notice any change in my teeth color, I really hate wasting money on products that don't work.
Response from SmileactivesAug 19, 2026
We’re sorry to hear you haven’t seen the results you expected, Lucille. Customer satisfaction is very important to us, and it can take up to 14 days of consistent use, twice daily, to achieve a whiter, brighter smile. We’d appreciate the opportunity to learn more and help. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM EST.
Amy B.
Extremely painful. Will not use.
Response from SmileactivesAug 18, 2026
We’re sorry to hear about your experience, Amy. If you haven’t already, we recommend discontinuing use of the product. We can confirm that your account was successfully canceled on August 18, 2026. If you have any further questions or need additional assistance, please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM EST. We’re here to help.
Amy W.
This company is a complete Scam! I bought product on a buy one get one sale. It doesn't work. Today, I got another shipment in the mail that I didn't order. I spoke with Joey on their online chat. He cancelled the next two shipments but wouldn't take back the shipment I received today without making me pay for the shipping and handling. He advised that they don't do return labels. Terrible customer service. I am more that willing to send it back, but not pay for shipping. Since they wouldn't work with me, I challenged the charge on my credit card and already received credit. NEVER use this company
Response from SmileactivesAug 18, 2026
We're sorry to hear about your experience and concerns regarding Smileactives subscription details, shipments, and billing, Amy. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-207-8952, available from 7:00 AM to 10:00 PM daily, and would be happy to assist you directly.
Tammy H.
It has not done a thing for my teeth.
Response from SmileactivesAug 18, 2026
We're sorry to hear that you haven't seen the results you were hoping for, Tammy. Results can vary depending on individual smile conditions and consistency of use, and many customers begin noticing gradual whitening improvements with continued use as directed. To help you achieve the best results, please be sure to use the recommended amount of gel twice daily and brush for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM daily, so we can help you directly.
