Christopher S.
Deceptive advertising and subscription…
Deceptive advertising and subscription trap. Their TV commercial shows full-size product dispensers for a “2-for-1” $24.95 deal — what actually arrives is two small trial-size bottles, with no clear disclosure of the size difference or that you’re being enrolled in a recurring subscription. I was later billed $59.95 for a full-size bottle I never knowingly ordered; when I called to cancel, the rep called it a “$90 value” and kept pushing alternate offers instead of just canceling. Once I finally got a cancellation, they gave no return address, no info on return shipping cost, and no refund guarantee — just a verbal promise. Read the fine print carefully before ordering, or better yet, avoid this company entirely.
Response from SmileactivesAug 26, 2026
We're sorry to hear about your experience, Christopher. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-207-8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.