Smileactives Reviews | Read Customer Reviews of smileactives.com

Smileactives Reviews | Read Customer Reviews of smileactives.com

Smileactives reviews

Showing 1,090 reviews with 1 star · Clear filters

Kenna
Sep 4, 2026
Less than one star
Less than one star! Negative stars! I have been scammed into a subscription that I never agreed to. I was never notified via text or email that another shipment was coming- I learned of this when a new charge appeared on my bank statement. When I went to cancel the subscription I never opted into, it said I owe a balance of $95 for THREE FUTURE SHIPMENTS instead of being able to cancel. I’M FURIOUS!!!!!!! I WANT ALL OF THIS CANCELLED AND REFUNDED; THIS IS ABSOLUTELY OUTRAGEOUS!!!!!!!!!
Response from SmileactivesSep 4, 2026
Hi Kenna, We understand your concern and sincerely apologize for any confusion regarding the membership program. Smileactives is offered through a membership program designed to support consistent daily care and help maintain a bright, confident smile over time. After reviewing your account, we can confirm that your membership was successfully canceled on September 3, 2026, and you will not receive any further shipments. If you have any questions or need additional assistance, please don’t hesitate to call us at 1-800-207-8952. Our team is available daily from 7:00 AM–10:00 PM EST and will be happy to assist you.
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Gosia W.
Sep 4, 2026
I thought I bought a product to try and…
I thought I bought a product to try and somehow got signed into a subscription for an overpriced toothpaste. So annoying .
Response from SmileactivesSep 4, 2026
We’re sorry to hear about your experience and concerns regarding Smileactives subscription details, shipments, and billing. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-207-8952. We're available daily from 7:00 AM to 10:00 PM ET and would be happy to assist you directly. Thank you again for your feedback, Gosia.
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No longer a C.
Sep 3, 2026
Company lies about item replacement
My electric LED toothbrush came with a 1 year warranty (purchased in August 2025). I contacted the company in early January after it stopped charging. After a few failed troubleshooting attempts they promised to replace the toothbrush free of charge since it was covered by the warranty. Instead they mailed me a replacement for the toothbrush HEADS then lied to me insisting I’ve already received my toothbrush replacement. After they actually verified that the electric LED toothbrush was not included in that shipment, they promised to do what’s right. I patiently waited then I contacted the company again and again they promised the toothbrush is coming with the next shipment. Now in September they left me a voicemail saying “we can’t replace it because it’s too far past our money back guarantee.” What does your “money back guarantee”have to do with a “1 year warranty”?? They had no intentions of replacing it yet kept charging me every months for the toothbrush heads knowing that I could not use them without the actual toothbrush!! Because of their dishonesty, I finally canceled my membership after being their customer for over a year. They only care about the money, not their customers!!!
Response from SmileactivesSep 3, 2026
Thank you for sharing your experience. We’re sorry that your warranty claim was not handled as expected and that the information provided during your interactions with our team was inconsistent. We understand your concerns about receiving continued shipments while you were unable to use the device, as well as the confusion between the warranty coverage and the money-back guarantee. This is not the level of support we want our customers to receive, and we’ll make sure your feedback is brought to the appropriate team for review and work to make this right for you. If anything else comes up, we're here to help.
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Colleen
Sep 3, 2026
Been using for two weeks and my teeth…
Been using for two weeks and my teeth have not changed at all.
Response from SmileactivesSep 3, 2026
We’re sorry to hear that your experience hasn’t shown the improvement you were hoping for, Colleen. Results can vary depending on individual smile conditions and consistency of use, and many customers begin noticing gradual whitening improvements with continued use as directed. To help you achieve the best results, please be sure to use the recommended amount of gel twice daily and brush for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM daily, so we can help you directly.
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customer
Sep 3, 2026
I have received no info on how to…
I have received no info on how to cancel. Thank you . Lisa Marco
Response from SmileactivesSep 3, 2026
We’re sorry for the lack of clarity regarding your account, Lisa. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to help review your account and assist further. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM daily, so we can help you directly.
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Matt
Sep 3, 2026
This company is shady
This company is shady. They snuck a subscription into my purchase and now are trying to bill me monthly. Luckily I pay attention to my credit card bills and saw a new charge that I didn’t expect. Had I not noticed, they would be fleecing me out of money without my knowledge. The product is no better than whitening toothpastes you can buy at any retailer. Buyer beware.
Response from SmileactivesSep 3, 2026
We're sorry to hear about your experience and concerns regarding Smileactives subscription details and billing, Matt. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback to our attention and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1-800-207-8952, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
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Cindy T.
Sep 3, 2026
I didn’t realize this was a subscription
I didn’t realize this was a subscription and I want to cancel, but cant get a way to do it…even using forgot password
Response from SmileactivesSep 3, 2026
We're sorry to hear about your experience, Cindy. We can confirm that your account was already canceled on September 2nd. Our Customer Care team would be happy to help if you still have any questions about your account. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM daily, so we can help you directly.
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itsbobbyflair A.
Sep 2, 2026
This company is straight garbage!
This company is straight garbage! They are a rip off!!! BUYER BEWARE!!!! They will steal your money! I wish there was a ZERO STARS option. Cancel and they will still charge you!!!
Response from SmileactivesSep 3, 2026
We're sorry to hear about your experience, Bobby. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback to our attention and will share it with the appropriate team for review. Our Customer Care team would be happy to review your account, explain the billing details, and assist with any changes needed. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM daily, so we can help you directly.
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