Sue D.
I'm caught up in reoccurring charges…
I'm caught up in reoccurring charges that were not clear when I placed the intro order. I called immediately after a surprise delivery in August. Since I had the product, I agreed to pay 29.62 for the large tooth paste but cancelled my ACCOUNT but apparently the subscription still remains. Today I was again charged $29.62. After going back to the cancellation email, I see I have a balance due of 59.24 to be paid off per my "payment plan". What??
Response from SmileactivesSep 8, 2026
Thank you for sharing your experience, Sue. Regarding your concern about Smileactives subscription details, shipments, and billing. We understand how important it is to feel fully informed throughout the ordering process, and we never want anyone to feel uncertain or frustrated. Your feedback is truly appreciated and will be shared with the appropriate team for continued improvement. Our team is ready to assist you with your account, please contact our Customer Care team at 1-800-207-8952. We're available daily from 7:00 AM to 10:00 PM ET and would be happy to assist you directly.



