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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Dorine L.
Did not receive all products
Response from SmileactivesSep 30, 2026
Thank you for bringing this to our attention, Dorine. We apologize that your package did not arrive with everything expected. Our Customer Care team is ready to review your shipment details and make sure you receive everything from your order. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.
Lisa G.
I would love to cancel my subscription, but you guys make it impossible. Please tell me how I could cancel.
Response from SmileactivesSep 30, 2026
Thank you for your feedback, Lisa. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
abern
I can't stop renewals. Each time almost $200 plus. I am not using up what I have. There is no way to stop the subscription.
Response from SmileactivesSep 30, 2026
Thank you for sharing your feedback, Abern. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.
Tammy B.
This company has sent me stuff i didnt purchase and billed me for 2 purchases i didnt so how did this happen ? I dont want there emails
Response from SmileactivesSep 30, 2026
We're sorry to hear about your experience regarding the unexpected charges, Tammy. We'd like the opportunity to review your account, explain what happened, and work with you toward a resolution. Please contact our Customer Care team at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, and one of our representatives will be happy to assist you directly.
Cas
I had a terrible experience with this company and they will scam you and you're paying 30 and $40 a tube for toothpaste and it really doesn't work that well so if anyone's reading this, you might wanna be weary of this company
Response from SmileactivesSep 30, 2026
We're sorry to hear about your experience, Cas. We never want our customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback to our attention and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.
Dave
I would give a 0 if I could. Tried trapping me into a subscription that I didnt want. You dont answer customer service when trying to cancel so I had to cancel card and now I get a bill saying I owe you money. The shit doesnt work and your company is a joke and a scam
Response from SmileactivesSep 30, 2026
We're sorry to hear about your experience and concerns regarding Smileactives subscription details, shipments, and billing, Dave. We never want our customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback to our attention and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.
SP
The products didn’t whiten. I used the whitening toothpaste as instructed morning and night for months and nothing cgsnged
Response from SmileactivesSep 30, 2026
We are so sorry to hear about your experience after putting in so much time and effort. Because everyone’s teeth and daily habits are different, results can vary, though many customers see gradual improvements with consistent use as directed. For the best outcome, we recommend applying the gel twice daily and brushing for a full two minutes each time. Our Customer Care team is always here to help with tips and guidance. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.
martha A B.
Teeth still discolored
Response from SmileactivesSep 30, 2026
We're sorry to hear you haven't seen the results you were hoping for, Martha. Everyone's teeth are different, so results can vary based on your smile and daily routine. Many of our customers begin seeing gradual improvements when using the product as directed. To help you get the best outcome, we suggest applying the recommended amount of gel twice daily and brushing for a full two minutes each time. Our Customer Care team is always here to help with tips and guidance. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.
