C. R.
BIG MISTAKE - Predatory Practices
I have been battling "smileactives" for MONTHS now. I ordered from an online ad. BIG MISTAKE. Apparently, I was signed up for an auto-delivery service though the first order was different than order 2 and 3. Then I found a way to prevent my card from being charged again. Then I started getting nasty grams that I owed 3x what I paid for the first 2 orders; again even though order #2 and #3 had the SAME items. How is order 3 worth 3x?! I would be better off ordering from QVC directly. Now they snail mail an "invoice" for the amount I "owe". I even returned items that would add up to more than this amount and tracked the package so I know it was received - all unused items.
Response from SmileactivesSep 30, 2026
Thank you for your feedback, C. Rae. We're sorry to hear about your experience and concerns regarding Smileactives subscription details, shipments, and billing. We never want our customers to feel surprised or frustrated by their order experience. We want to make sure your account reflects the correct details and that your returns are properly accounted for. Our Customer Care team is available to review your overall statement and help clear up any open balance concerns. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.