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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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John T.
It's bullshit
Response from SmileactivesOct 2, 2026
We're sorry to hear about your feedback, John. This is not the kind of experience we want for our customers. Your feedback matters, and we want to make things right for you as transparency is incredibly important to us. We’d love the opportunity to review your account and help resolve this for you. Please don't hesitate to give us a call at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM.
Kathleen K.
I haven't been able to use. Irritates my upper gums.
Response from SmileactivesOct 2, 2026
Kathleen, your account has been successfully canceled as of today 10/2/2026. Based on the concerns you’ve shared, we recommend discontinuing use of the product, as your health and well-being are very important to us. A confirmation email will be sent shortly with your cancellation details for your records. Thank you for being a part of Smileactives, and we truly appreciate the opportunity to have served you.
michael W.
let us order when ready. I have to keep calling to re-schedule. I have 2 full tubes I haven't started yet. calling you takes too much time. time and money are tight these days...wake up!
Response from SmileactivesOct 3, 2026
Thank you for sharing your experience, Michael. For added convenience, you can visit smileactives.com and log in to your customer portal to manage and make changes to your subscription. One of the benefits of having a subscription is the flexibility to manage your account directly through the portal. If you need further assistance, please contact us at 1-800-207-8952. Our Smile Expert team is available daily from 7:00 AM to 10:00 PM to assist you.
Lisa O.
Unable to cancel subscription without calling and talking to some one who tries to talk you out of it! Worse Cancelation process ever! They finally cancelled my account but I still have to pay $80. NOT CHANGING MY RATING!
Response from SmileactivesOct 2, 2026
Lisa, your cancellation request has been completed as of 10/2/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Kim
please cancel my subscription. i have tried to cancel for the last 3 months.
Response from SmileactivesOct 2, 2026
Kim, your cancellation request has been completed as of 10/2/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Mike K.
Product does not work as advertised. I used it daily with my Toothpaste, as recommended, every day for 61 days (2 full months), and saw no results in brightening, or whitening my teeth.
Response from SmileactivesOct 2, 2026
We’re sorry to hear Smileactives didn’t meet your expectations, Mike. Whitening results can vary depending on individual smile conditions and consistency of use, because whitening is a gradual process. To keep your smile looking its best, continue using the product exactly as directed. Always make sure you’re applying the recommended amount of gel, brushing for the full 2 minutes each time, and using it twice daily. Our Smile Experts would love the opportunity to learn more about your experience and offer additional support. Please feel free to reach us at 1‑800‑207‑8952. We’re available daily from 7:00 AM to 10:00 PM to assist you directly.
Meridith H.
I've been trying to cancel my membership for months.. this is the most difficult subscription cancellation I've ever dealt with. I don't use the products. Please contact me at the cell number in my account.
Response from SmileactivesOct 2, 2026
Meridith, your cancellation request has been completed as of 10/2/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Frank M.
Your product largely does not work as advertised. I am trying to cancel my subscription, and your company makes it very difficult to do so.
Response from SmileactivesOct 2, 2026
We’re sorry to hear that Smileactives didn’t meet your expectations, Frank. Whitening results can vary from person to person, and consistent use is important since whitening is a gradual process. For best results, we recommend using the product as directed, applying the recommended amount of gel, brushing for the full two minutes, and using it twice daily. We’d appreciate the opportunity to learn more about your experience and provide additional support. Please contact us at 1-800-207-8952. Our team is available daily from 7:00 AM to 10:00 PM and will be happy to assist you.
