SmileactivesReviews of smileactives.com

This company is HORRIBLE when trying to cancel a subscription!!! Don't try to email them because they don't respond to emails. After calling and cancelling my subscription, I received another shipment and my card was charged. I called to complain and was offered a 40% discount to keep it. I explained that I was not going to keep the shipment because I had cancelled my subscription. I was told that I could send it back for credit/refund, but I would have to pay for the postage to return it. This is ridiculous!!! Why should I have to pay for return postage on something I didn't order?! I have no choice other than to do this in order to never have to deal with Smileactives again!

This product did not change my teeth shade one bit after two full tubes. If there was a zero they would get one. I did not try the return because I also bought their electric toothbrush which was worth the cost.

I purchased a trial subscription from Smileactives and later canceled it through PayPal, which was the designated payment method. Despite the cancellation, Smileactives persisted in claiming that my subscription was still active and aggressively pursued payments. Even after providing documented proof of cancellation, I was met with a collections notice for an alleged debt. Their refusal to acknowledge my cancellation, despite clear evidence, and the subsequent aggressive debt collection practices, has been a stressful and frustrating experience. Customer service never answered the phone (multiple times) and failed to respond to my email requesting confirmation of subscription closure, showcasing a lack of respect for customer concerns and fair business practices. I strongly advise against engaging with Smileactives unless you're prepared for potential unjust debt claims and poor customer service.

Ditto, all the other reviews were the mirror image of mine. 1 month after my first order, I received a load of product I did not order and was billed $172 which would be divided into monthly payments. I canceled my next shipment but was going to be charged for the 2nd shipment using the card on my account. I never could talk to a real person, seemed all AI generated.

Sadly, I like this product but I won't order from them again. I am so frustrated that I called them twice now to cancel their repeat ordering, which I didn't sign up for in the first place. After cancelling this service a month ago, I saw that my credit card was charged yet again this month by them. I will contact the Better Business Bureau if the charges don't stop. Do NOT give them your credit card number!

SCAM! They throw you into a subscription and then charge your card. Luckily, I used paypal and they helped me out. Now I get a bill for $83.90. For what???? I paid once when I ordered, once they charged me... I received 2 orders, one I paid for and one they charged me (never got a refund for the one I didn't order). Now they are billing me for???? For just being a sucker and ordering this crap. Doesn't work! Save your money. I got through to customer service. Feel bad for the rep that answered the phone. Basically I have to return the one they sent me and they will refund me. ??? Maybe...

This product is expensive, and does not work, even when used exactly as directed. AND the membership is nearly impossible to cancel. You cannot do it oNline, and Customer Service works limited hours. I am about to cancel it by stopping payment on their charges with my bank. BUYER BEWARE

Total Scam!! I sent for one tube of toothpaste and have been repeatedly charged for products I didn't order. I just reported the company to the FTC. Here's my transcript with a customer service person. Buyer beware! AGENT (Joan): I have your account now and based on our records, it shows here that it was canceled on 7/8/2023. I can see here that the charge taken on your card on 7/21/2023 for $29.93 was the second installment from the deluxe gel you received in June as the total amount of it is $90.52 and is being divided into 3 monthly installments same from your March shipment. Currently, you still have a balance of $90.52 and that will be billed on 8/21/2023. This will be the last installment, Elaine. After that, rest assured that no future shipments or charges until then. AGENT (Joan): I mean no future shipments or charges as your account was canceled. USER: I never ordered any deluxe gel and I didn't sign up for autoship. I ordered one tube of toothpaste back in May and I didn't want anything else. I am NOT paying $90.52 and I am reporting this company to my bank and to the consumer protection agency. AGENT (Joan): I am sorry for any confusion. When you placed an order online, you were also enrolled to automatic shipments, in which after a month of your initial order, you will be sent a deluxe sized gel bigger than your trial order and you will get it every 12 weeks thereafter. The total amount of the deluxe kit is being divided into 3 monthly installments. AGENT (Joan): You can definitely take advantage of our 60 days money back guarantee, but to avoid the hassle in returning the package, I can provide you a 20% discount on your current balance. This means that you can keep the package with you and the 20% will be deducted to your balance. USER: No thanks. I am sending this entire transcript to the consumer protection agency. There was no indication of the autoship and I see online that a LOT of people have had the same bad experience. This is a scam and a discount won't rectify it.