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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Paul W.
I wish to discontinue my subscription to receive Smilesctives. What di I need to do to stop this?
Response from SmileactivesJun 18, 2026
Your cancellation request has been completed, Paul. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Philip
Does not whiten as much as I would like, just partial and I've been using your product twice a day, morning and evening for years now. Advise if there is anything else I should do .
Response from SmileactivesJun 17, 2026
Thank you for sharing your experience, Philip. We’re sorry to hear your smile hasn’t brightened the way you hoped. Whitening results can vary based on individual smile conditions and how consistently the product is used. For the best outcome, please be sure you’re applying the recommended amount of gel twice daily and brushing for a full 2 minutes each time. Our Customer Care team would be happy to walk through your routine and offer additional support. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
G.
Cannot reach anyone to discuss subscription
Response from SmileactivesJun 15, 2026
We sincerely apologize that your recent experience with our Customer Care team did not meet expectations, G. Our goal is always to provide a transparent and positive experience. Please contact our Customer Care team so we can review your account and assist further. Kindly reach us out at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM.
Jim C.
Didn’t whiten my teeth as much as I thought it will.
Response from SmileactivesJun 15, 2026
We're sorry to hear that your whitening results didn't meet your expectations, Jim. Results can vary based on individual smile conditions and how consistently the product is used. To help you get the best possible outcome, please be sure to use the recommended amount of gel twice daily and brush for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
GARY
I have been using your product for a while. I keep waiting to get the results you demonstrate on your TV commercials. Some stains are still visible. I don't smoke, but I do drink coffee and tea.
Response from SmileactivesJun 12, 2026
Thank you for sharing your feedback, Gary. We’re sorry to hear Smileactives didn’t meet your expectations. Whitening results can vary depending on individual smile conditions and based on Coffee, tea, wine, or soda consumption and with consistency of use. To get the best results, make sure you're using the recommended amount of gel, brush for the full 2 minutes each time, and use it twice daily for at least 7–14 days. Thank you for choosing Smileactives.
CMB
I have been using this for 2 years and it only lightened my teeth a tiny bit.
Response from SmileactivesJun 12, 2026
We appreciate you sharing your experience, Cheryl, We’re sorry to hear Smileactives didn’t meet your expectations. Whitening results can vary depending on individual smile conditions and consistency of use. To keep your smile looking its best, continue using the product exactly as directed. Make sure you’re applying the recommended amount of gel, brushing for the full 2 minutes each time, and using it twice daily. We also want to thank you for being a loyal Smileactives customer. We truly appreciate you choosing Smileactives.
Richard
I got the package with 2 containers of whitening gel and 2 pens. The first pen was empty but the second pen had did have fluid that was released to the brush. The process is working because I'm using the gel dispenser twice a day when I brush my teeth.
Response from SmileactivesJun 12, 2026
We’re glad to hear the whitening gel is working well for you, Richard! We truly appreciate you being part of the Smileactives community. We’re very sorry to hear that one of your whitening pens arrived empty, and we definitely want to make that right for you. Please give our Customer Care Team a call at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM, so we can assist you directly. We’re here to help and want you to have the best possible experience with your Smileactives products.
Barbara
I’m not saying it doesn’t help some but the influencers on Instagram are completely exaggerated.
Response from SmileactivesJun 15, 2026
We’re sorry to hear that your experience did not meet your expectations, Barbara. Our advertising is based on customer experiences and product testing; however, individual results may vary depending on factors such as consistency of use and initial conditions. We are confident that with consistent use of the Pro Whitening Gel twice a day, your smile will continue to appear even brighter over time. Thank you for making Smileactives part of your smile care routine!
