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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Brendan S.
I've asked to stop this service and stop charging me. I wanted one order and you people send and charge every month.
Response from SmileactivesOct 2, 2026
Brendan, your cancellation request has been completed as of 10/2/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Jack.martel
Your company keeps billing me after several attempts to cancel my subscription. I have plenty of product.
Response from SmileactivesOct 2, 2026
We're sorry to hear about your feedback, Jack. This is not the kind of experience we want for our customers. Your feedback matters, and we want to make things right for you as transparency is incredibly important to us. We’d love the opportunity to review your account and help resolve this for you. Please don't hesitate to give us a call at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM.
Shelia O.
Tried to cancel subscription a couple of times, please cancel. Thank you Shelia Overton
Response from SmileactivesOct 2, 2026
Shelia, your cancellation request has been completed as of 10/2/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Herbert
I received something on auto ship I didn't order but have called in a dozen times I am told that the phone number that identifies my account is not the right number so I can't get through to talk to someone to get it corrected. It is very frustrating,
Response from SmileactivesOct 2, 2026
We're sorry to hear about your experience, Herbert. And we checked your account, we can confirm that your subscription was successfully canceled as of 09/30/2026 with no future shipments. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Sandra B.
Do not bill me anymore for the juck
Response from SmileactivesOct 2, 2026
We're sorry to hear about your feedback, Sandra. We understand how concerning charges can be. We'd like the opportunity to review your account, explain what happened, and work with you toward a resolution. Please contact our Smile Expert Team at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM EST. To assist you directly.
GRETCHEN F.
I'm trying to cancel the subscription and was on hold for more than half an hour. I'm totally backed up with tubes of toothpaste.
Response from SmileactivesOct 2, 2026
Gretchen, your cancellation request has been completed as of 10/2/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Debbie W.
I called and cancelled my subscription months ago and you keep charging me and shipping. I want this cancelled and do not want any more charges or product!
Response from SmileactivesOct 2, 2026
Debbie, your cancellation request has been completed as of 10/2/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Stephen P.
After using your product for awhile it was not working the way I was happy with. So I called to cancel further orders and you will not cancel them. You still charge my credit card 30.55 every month. I do not want your product anymore. Please cancel
Response from SmileactivesOct 2, 2026
Stephen, your cancellation request has been successfully completed as of 10/2/2026. A confirmation email will be sent shortly with your account cancellation details for your records. If you have any additional questions or need further assistance, please contact one of our Smile Experts at 1-800-207-8952. Our team is available every day from 7:00 AM to 10:00 PM and will be happy to assist you. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
