SmileactivesReviews of smileactives.com

If I could give negative stars I would. I did not ever get notified for reoccurring shipments despite SmileActives using the excuse that there is fine print when you first purchase. It is time for the company to use technology to their advantage and send out REMINDERS of auto shipments and better yet to have the option to OPT OUT of shipments considering I would get way too much toothpaste and still working on the first tube ever sent! The log in feature on the website NEVER works, chat both online and over the phone could not give me resolution only more run around, I even had customer service hang up on me. It took me filing a complaint to Better Business Bureau® in order to get refunded the last shipment they sent me without notice in which I returned. Here's my BBB review, which in the end they FINALLY refunded me after I notified BBB: After receiving multiple unsolicited shipments from Smile Actives, I returned a package to obtain a refund. Despite my efforts to cancel my subscription, stop further shipments, and request that my credit card information be removed from their records, Smile Actives has continued to charge my credit card. After my initial order, I began receiving additional shipments I did not request. I did not sign up for an auto-ship program nor was I informed about recurring shipments or charges. I returned the last unwanted package and followed the process Smile Actives outlined for a refund. However despite assurances from their representatives that I would receive my refund, no refund has been processed as of yet. I was told that my refund would be issued but the amount mentioned was incorrect and unrelated to the charges I incurred. After I explicitly requested the cancellation of my account, removal of my credit card information from their system and no further shipments Smile Actives continued to charge my card. These charges came even after I clearly communicated my intent to stop the subscription and have them cease all billing. I reached out to Smile Actives multiple times via their customer support channels including their chat bots and phone representatives but received no meaningful help. Representatives were either unable to answer my questions gave vague or evasive responses or ended chats prematurely without resolving the issue. One representative even claimed that my refund would be processed but when I asked for further clarification I was given a random amount that was not linked to my original charges. The chat ended abruptly before I could get any answers. I have made numerous attempts to resolve this matter with Smile Actives, but each interaction has been met with delays, confusing answers, and no substantial resolution. I am frustrated and concerned that they are continuing to charge my account despite my repeated requests for cancellation and refund. I am finally free from this mess of a company! DO NOT PURCHASE FROM THEM!

I am being billed for a shipment I never received back in June. I contacted them in Sept about shipments never received in June, July, and August and notified BOA to dispute payments. They continue to bill me for June because I didn’t notify them prior to 60 days. Poor customer service indeed

scam! scam scam scam

This company is a total scam. I paid $31.50 for the first two tubes. They do nothing after three weeks. I DID NOT ask for monthly deliveries -- I NEVER do that. Yet, they took out $31.50 from my bank account again. They will not reverse the charge. I have to wait for the box to arrive (within 14-21 days) and then return the box to them and they will take 5-7 days after they receive the box to give me a refund. This is a total scam!!!! Do not buy this "product." I'm having to go to my bank and make a fraud claim to reverse this from my bank account. BEWARE

The company is continuing to pursue me for the product they mailed to me without the Unit number provided. I disputed the charge and PAYPAL returned my money. They continue to bill me with 3 separate invoices every month in spite of my written notice. BEWARE.

I ordered and paid for a sample pack and a month later got a full size for $60! I did not sign up for a subscription. Knowing how these things work I was super careful not to sign up for a subscription. When I called to cancel a non subscription, they said they would refund except for shipping and handling. Would you pay $60 for toothpaste which showed no difference after a month of use? Bad business

I would give a zero star if possible. DO NOT BUY!!! Expensive and doesn't work. A good whitening toothpaste you can buy for a few dollars at a drug store works much better. They trick you into a recurring subscription charge and are not helpful in cancelling or returning product and returning money. Repeat....DO NOT BUY!!!! Does not work, and it is very expensive and not worth it.

They make it as hard as possible to cancel the subscription. I had to try three days in a row to get it canceled until I was finally able to reach customer service to accomplish this. They asked me multiple times if I would take some option other than canceling when I could not have been more clear that I just wanted to cancel the subscription. I think that they very purposefully engineer the cancellation process to capture people who don’t have enough stamina to see the process through. It’s disgraceful.