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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Alyssa S.
I would like to cancel my orders in the future. I did not realize that this was a subscription. Please unenroll me.
Response from SmileactivesOct 2, 2026
Alyssa, your cancellation request has been completed as of 10/2/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Lisa T.
iT DOES NOT WORK. yOU NEVER TOLD ME i WOULD KEEP RECIEVING THE STUPID PRODUCT AND IT WILL KEEP BEING CHARGED TO MY BANK ACCOUNT.
Response from SmileactivesOct 2, 2026
We’re sorry to hear that Smileactives didn’t meet your expectations, Lisa. Whitening results can vary depending on individual smile conditions and consistency of use, as whitening is a gradual process. We also understand how concerning unexpected charges or issues with your order can be. We’d appreciate the opportunity to review your account, clarify what happened, and work toward a resolution. Please contact our Smile Expert team at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM ET, and one of our representatives will be happy to assist you.
Marsha H.
Awful! They keep sending me stuff and I canceled my subscription last year. And the product does nothing.
Response from SmileactivesOct 2, 2026
Thank you for your feedback, Marsha. This is not the kind of experience we want for our customers. Your feedback matters, and we want to make things right for you as transparency is incredibly important to us. We’d love the opportunity to review your account and help resolve this for you. Please don't hesitate to give us a call at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM. To assist you directly.
Milton E.
Product did no help. I’m dissatisfied. I am canceling my subscription order. Please do not send me any more products. And do not bill my credit card any more. The last few shipments I have not used, l will call to notify you that I intend to return them and request a refund. I’m sorry this did not work for me.
Response from SmileactivesOct 2, 2026
Milton, your cancellation request has been completed as of 10/2/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
JIMMIE G.
I do not see any improvement by using this product
Response from SmileactivesOct 2, 2026
We’re sorry to hear Smileactives didn’t meet your expectations, Jimmie. Whitening results can vary depending on individual smile conditions and consistency of use, because whitening is a gradual process. To keep your smile looking its best, continue using the product exactly as directed. Make sure you’re applying the recommended amount of gel, brushing for the full 2 minutes each time, and using it twice daily. Our Smile Experts would love the opportunity to learn more about your experience and offer additional support. Please feel free to reach us at 1‑800‑207‑8952. We’re available daily from 7:00 AM to 10:00 PM to assist you directly.
Lu S.
PLEASE HELP ME. i HAVE CONTACTED U PRIOR TO PLZ CANCEL MY SUBSCRIPTION, BUT I AM STILL GETTING PRODUCT AND BILLED. PLZ PLZ PLZ STOP CHARGING ME AND SENDING PRODUCT. THANK U. LOUISE SEELEY
Response from SmileactivesOct 2, 2026
Thank you for being one of our loyal customers, Lu. We’re sorry to hear about your experience, as this is not the kind of experience we want for our customers. Your cancellation request was completed on 10/2/2026, and a confirmation email will be sent shortly with your cancellation details for your records. Thank you for choosing Smileactives and for allowing us to be part of your smile care journey.
Addie D.
SmileActives hounded me for months after the credit card on my account expired. I had already paid for all product I had received, and they sent multiple “debt collection” notices, as though I had not paid my subscription fee. Fraudulent and deceptive business practices.
Response from SmileactivesOct 2, 2026
Thank you for sharing your feedback, Addie. This is not the kind of experience we want for our customers. Your feedback matters, and we want to make things right for you as transparency is incredibly important to us. We’d love the opportunity to review your account and help resolve this for you. Please don't hesitate to give us a call at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM.
Corina D.
I am trying to cancel this and am unable to
Response from SmileactivesOct 2, 2026
Corina, your cancellation request has been completed as of 10/2/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
