SmileactivesReviews of smileactives.com

Ordered from Smile Actives. Right after that, suddenly, I was hacked. Not sure how yet, but I called them...you cannot log in, even though they have that option on their web page...It's being upgraded...hummm. Needed to find out about my order status--whether or not it went through, and my charge was definitely much higher than I remember. Now my card is cancelled due to fraudulent activity, my bank card is cancelled for same reason and my bank account is frozen for the next 7-10 days. Communication with this company was sketchy, in my opinion They also don't tell you that you'll be charged each month. I don't think so, but I suspect this is where all my difficulties originated. I let them know that I have contacted every agency I am aware of, including the police AND I'm not a stupid old lady. My knowledge is in IT and more. The gentleman that was helping me was named Jason, but he sure sounded like he was definitely out of country. He sounded rather nervous once I told him all I was up to. Can't prove anything yet, but you know how dogs are with their bones!!! I WILL NOT RECOMMEND THIS COMPAY EVER

Shady company that claims you signed up for recurring orders when you never did! I ordered Smileactives one time only and then I find out my PayPal account was charged for another shipment which I never signed up for! Shop elsewhere!

While this toothpaste is fine, the company has fraudulent practices. I was tricked into buying a two for one. Unbeknownst by me, they signed me up, not only for an ongoing subscription, but also a $92 package which contained one tall tube of toothpaste and a small tube of bleach. They have been taking an ongoing payment out of my account for the past two months and there’s even another one coming out in August, despite my cancellation of the subscription. Now they tell me they will refund my money if I send everything back .I really think they have tricked a lot of people into buying this $92 package. They sign you up for it automatically , when all you are doing is ordering some toothpaste. I’ve tried reporting it to PayPal, and I am sure that they have many people who have tried to get their money back from this company. It’s really unfortunate that they have fraudulent practices like this, because the toothpaste is actually OK ,and I would’ve continued ordering it as I ran out. However, after this, I will never order from this company again. Buyer beware

Awful customer service and shady business operations. They autoship things you don't agree too and do NOT send any kind of notification that its even coming so you can't dispute or change it in advance. Then you have to pay the return shipping for stuff you never agreed too. The price of the autoship is also more than you would pay by buying as a one off purchase. Total scam; learn from my mistake and do not buy from this company.

Seems like they do this to a lot of customers. They charge your account not even 30 days after the first payment. I have called my bank to report this and to a charge back. There website says every 3 months and they do this without notifying you. Scam and the product doesn't event work.

DON'T DO IT - I had a weak moment and ordered it first in May 2025 and then got another shipment charged exactly 30 days later. I ordered as a guest through paypal so didn't have a log in credential. When I tried to set it up to cancel subscription, it said site is down for maintenance. When I called customer service, it sends you into a loop where you can never speak with anyone or change order. Thankfully I was able to cancel auto-payment through Paypal but stuck with an extra month of product without authorizing it. Lesson learned. TOTAL SCAM

You don't want this product! It does NOT work. They want $88 for a tube of toothpaste! They have extremely poor customer service. They do Not stand by their product. They want You to pay for shipping it back, then want to penalize you and charge You for shipping it to you after you already told them to cancel...double charge!!! Products do NOT WORK!

I used this for a full tube still have a tube left got the second delivery my bad I should have called earlier $62 for the next tube the product does not work when trying to cancel the customer service rep of course doing their job kept trying to sell sell sell sell I ended up getting angry because they wouldn't listen you cannot send back an unopened tube so I suggest you don't even buy it.