SmileactivesReviews of smileactives.com

Scam. Here is a thread of the "Chat" I had to engage to cancel my surprised 'auto subscription" Thank you for visiting Smileactives! My name is Diane, your Smilecare Assistant. Please allow me a moment to review your conversation so far and I'll be happy to assist you! Hi Gary, I can see here that you want to make changes on your account. Allow me to assist. thanks I completely understand wanting to try things out first, and I’ve got you taken care of. Having a membership saves you from the hassle of constantly reordering your favorite products, ensuring you never run out when you need them most. but also grants you access to exclusive discounted prices, making it a convenient and cost-effective way to maintain your routine with ease and confidence. Could you share a bit about your routine and how the Smileactives product is working for you so far? Too soon to tell. Also, I never sign up for auto subscriptions so I am not sure how that occurred. I hear you, Gary, keeping full control of when you order is important. What made you buy on the first time? Just wanted to try the product Even better — you’re in control! Inside your Member Portal, you can update products, adjust how often you receive them, or delay shipments anytime, all while keeping your exclusive member discounts. No waiting on hold needed! Simply create an account with your email address to get started: -------- Here’s the scoop: Smileactives memberships start with the first 30-Day Kit at a special low member price. After 30 days, shipments arrive every 90 days with your full-size supply, giving you a full 3 months to keep your smile shine going without having to reorder. Both the 30-Day and 90-Day Kits are carefully designed to last when used correctly twice a day. You’re always in control—you can adjust, swap, or postpone your shipments anytime to fit your routine perfectly. I still want to cancel I get that, Gary. Since you’ve just started using Smileactives, maybe you’d like to give the products another try. I’m confident you’ll love the results once you’ve had a bit more time with them. To make sure you feel completely comfortable, I can extend your money-back guarantee from 60 days to 90 days. This gives you plenty of time to see the results and feel fully confident before your next shipment arrives.Would you like me to set that up for you so you can enjoy your smile shine with total peace of mind? No, I still want to cancel Still there? On top of that Gary, You can easily postpone your next shipment until March 03, 2023, giving you plenty of time to enjoy your current kit and watch those results shine through. This way, your smile shine keeps going at your own pace without any pressure. No shipments from us until next year and feel free to reach us before March, if you will continue or not.Would you like me to go ahead and set up the postponed shipment so your smilecare journey continues smoothly? No, I still want to cancel I get that, I just want to inform you that for the ongoing shipments, but we can no longer modify, cancel, or reverse the shipment that was successfully processed. Your recent shipment is currently in transit. The good news is you’re always covered by our 60-day money-back guarantee, so if you decide not to keep it, you’ll still have that option. that's fine. I just want to confirm that my subscription is cancelled as of this date Our membership starts with the first order and includes our recurring delivery program. A 90-day supply ships a month later, with the cost split into three monthly payments. After that, shipments continue every three months as shown at checkout. There will be 3 installment, gary. I was unaware of that at time of the order. Can you send me the link to that order page for my review? I'm sorry but we don't have it onhand. Please confirm that my subscription is cancelled Absolutely! I'm taking care of the cancellation for you immediately. Please know you're always welcome back if you reconsider.

BEWARE!!! THIS COMPANY IS A SCAM AND THEIR PRODUCT IS ABSOLUTE GARBAGE! THEY RIP YOU OFF WITHOUT A SECOND THOUGHT! I SPENT 2 WEEKS TRYING TO NAVIGATE THE CUSTOMER PORTAL WHERE THEY SAY YOU CAN MANAGE YOUR SUBSCRIPTION, BUT THERE'S NOWHERE TO DO SO; BY DESIGN! I CALLED THEM IMMEDIATELY UPON SEEING A PENDING CHARGE FOR A RENEWAL (PRIOR TO THE 30-DAY WINDOW) I DID NOT WANT, AND WAS TOLD THERE WAS NOTHING THEY COULD DO ONCE IT WAS "IN THE WAREHOUSE" - WHAT A JOKE! MY ONLY OPTION IS TO WAIT FOR DELIVERY, SEND IT BACK ON MY OWN DIME, AND WAIT FOR THEM TO PROCESS MY RETURN TO GET MY $50 BACK! AND I'M NOT HOLDING MY BREATH! DO NOT PATRONIZE THIS COMPANY! I ALSO HEARD THEY'RE OWNED BY ORAL-B, SO THAT'S MY NEXT STOP!

I saw zero results after using the product for a month. Then charged my credit card for an unauthorized second order. I had no idea I signed up for a subscription. Their customer service is tenacious on trying to keep from cancelling your membership and refunding your money.

Too bad you can’t give zero stars. I cancelled my “subscription” but they said it had already shipped. Per the email I recd 7 days later, it didn’t ship until after I cancelled. Finally recd & head to pay return shipping to get the $90+ back. 3 weeks after return, still hadn’t recd refund, called w tracking & after 20 min in hold, they said they would refund an amt which didn’t tie to their invoice that they sent. It wasn’t much but I was already out shipping & return shipping. They processed & I got a Shop notice that 1/3 was refunded not the whole amt. CS said I wouldn’t get anything for 3-5 business days. Guess I’ll be making another call if the rest doesn’t get refunded. Bad business fir borderline effective product.

This company is definitely a scam not only does the product not work, but I did not sign up to have renewal product sent to my home. They did it anyways it took me 50 minutes on the phone and wait until I was able to talk to a representative at that time the representative also After I asked her admitted that they’re receiving quite a few calls on this company stay away from this company 100% the product does not work and there are a bunch of thieves

Complete scam. Auto ship is built in - once you cancel they keep charging and only an AI bot to help you. I have shipped back 2nd shipment (at my expense) unopened and they still are charging instead of refunding. DO NOT BUY.

Don't do it!! I was suckered in to a subscription like everyone else and charged for the return. They make you chat or call to cancel it and the hold times are crazy! PLEASE don't waste your time with this company. Too much competition to fall for this crap.

I would rate them -10*. They keep sending bills after the account has been cancelled and written confirmation on nothing is owed by customer. everything is paid off. They keep sending monthly balance due invoice and keep harassing us. When try to contact them no one comes on phone. on 10 mins wait time call doesn't get picked up for days.