Susan M.
Distrustful and disappointing
I tried cancelling my subscription. Very difficult to do and product keeps coming even though I cancelled months ago. Even after cancelling, they are still taking money. I would not trust. The product was not that good and this is why I cancelled, in addition I had some health issues and couldn’t afford anyway. I feel very taken advantage of. I’m sorry for leaving a bad review.
Response from SmileactivesOct 3, 2026
We're sorry to hear your feedback, Susan. We checked your account, we can confirm that your subscription was successfully canceled as of 9/30/2026, with no future shipments. Our Smile Expert team would appreciate the opportunity to review your account details and assist with any questions or concerns you may have. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.



