smartstyle.comReviews of smartstyle.com

Went in with shoulder blade unlayered hair for long layers no shorter than shoulder length and swing bangs and came out with ear length hair with bangs above my eyebrows with uneven short layers. Went to another salon to see what they could do to help me. Two stylists there said Raquelle Velasquez left so many holes in the cut that all they could do was try to even out some layers and try to fix it as it grows out. Salon manager Casey sent an emoji of hitting forehead with hand. REALLY? Your employee just lopped off 2 years of hair growth due to her ineptness and I get an emoji? Today received a call from district manager Tracy Corato that stylist Raquelle Velasquez is on probation and supposed to be working under direct supervision only, therefore not working alone as she was when she butchered my hair. She offered no apology, no accountability, and a refund “minus the tip of course” and 3 months of haircuts for free (like I’ll even need one during that timeframe with the butchered haircut Raquelle Velasquez gave me). I declined her offer and requested a call from their Risk Manager. I have also filed a complaint with the DBPR.

Went in looking for the "new year, new look" experience and walked out feeling like I looked like a 90-year-old man. The company itself is not willing to make any part of my horrible experience right, and in fact, the store manager kept my receipt telling me he had to give it to his boss. Now neither one will speak to me. I have attempted to communicate with the corporate office, but no one is interested in taking care of a bad customer experience. The stylist who worked on me was completely incompetent and it took 2 trips to 2 other salons to fix the mess she left me in and I haven't even gotten so much as an apology from anywhere within SmartStyle. I was of course told I was "blacklisted" from ever recieving services from them anywhere ever again. Like I'd go back after this debacle. Especially after the "manager" Sally Rodriguez refused to speak to me. I wish this would let me post the pics of how the stylist sent me out of the shop.

This is for the location inside Walmart at 2401 Augusta Rd, Columbia, SC only I chose $19.97 shampoo and cut. Service was fine until I was told to pay almost $50.00! I was told I got a $10.00 discount, but the extra fee was for my hair length (to my waist). Nowhere on the pad where I chose the service, nor did the stylist mention anything, about extra charges for long hair. I have NEVER been charged extra for a simple trim (no complex style, just trim split ends). It's quite reasonable to charge extra for color or perm on long hair as it takes more product and a longer time. Not so for a trim. Guess I was in shock (didn't complain, then) and paid...even felt obligated to tip. Have since sent an email to the company to complain (no response yet), but I'll never use them again