smartstyle.comReviews of smartstyle.com

Stopped in for a cut but after talking with the stylist, decided it would be in my best interest to just get a trim. She had attitude from the start. She had me brush out my own hair because she said she couldn't... ? What the hell? So she starts cutting and gets to the side and I see how much she cut and was devastated at how much. She said it was 4", I measured... it was 8"! My hair was very long and now sits at my shoulders! The worst haircut to get when you didn't ask for it! Why did she not confirm how much to cut? She just started cutting. Horrible stylist and a horrible company for hiring people like this! I have no recourse for her destroying my hair. She should be fired!

Rude stylists and very unprofessional. Need to work on their attitudes and treat clients with respect. Will never return

I had my haircut end sep told her like long on top sides parted one side well she shaved me know I have deal mess until grows out all winter into horrible

Amber the stylist at College Place WA, cancelled my appt 30 min before claiming she wasn't coming into work that day. I rescheduled my plans for the next day and learned that she had come to work the day before but lied to me. Then she rushed through my full head highlights and when she messed up badly, her statement was "At least it doesn't look BAD!" She charged me $179 so "At least it doesn't look bad"??? She offered to fix her mistake at 12 the next day because she was going home for a 2 hr nap and couldn't fix it while I was already there. I showed up and she didn't even show up or respond to my texts where I informed her I was there waiting. Wasted 3 days of scheduling,rescheduling my work and plans and $179 . She sent an obscene, filthy text to my phone at 7:50 pm the night she messed up on my hair. It appeared to be meant for someone else but every aspect of my experience with Amber was fully unprofessional and completely disappointing. UPDATE: While I still forewarn others not to let Amber near their hair, I will report that I received a response to my concern from someone higher up in the company. They agreed to refund the full amount. While that doesn't fix my hair, it does show some care from the company.

The location in Walmart in Fairmont wv closed 45 minutes early I got there as they locked up at 5:14 they advertise 6. She said they do it if it’s slow. I said I’m there for a cut she said it’s too late. I was there 45 minutes before closing how’s that too late!?! Terrible customer service

My husband went to SmartStyle to get me Paul Mitchel shampoo/conditioner for colored hair (orange tops). The sales clerk LIED to him, telling him Paul Mitchel no longer makes the product for colored hair and sold him product with a dark blue top. When I told him I could not use it, he immediately took the product back to Smart Style to return it and was told it was not returnable. Then the clerk added (snootily), "It says that on the sales ticket." Yes, it does in very faint print. However, had he read the ticket (clear to the bottom) it would already have been too late to return it as his card had been run. That was the first time he was told it was not returnable. $69.93 wasted. Smart Style is a BUYER BEWARE store

I took three of my grandchildren and myself and we spent well over $100 for haircuts on Tuesday. On Thursday, I brought their sibling, who has been in my household all summer(they cut my hair on Tuesday and didn’t say I had nits) and they tried to say that she had nits and they would not cut her hair. I don’t know if the $11 tip I gave made that same girl unhappy or if she couldn’t do the haircut. I have a nit comb at home because I work at a school, so I’m overly cautious. when I got home, I went through her hair and she absolutely had no nits I will Never go there again. This is the second time this has happened to us and it’s embarrassing. The first time my daughter took the child directly to another hair salon and they said she didn’t have nits and cut her hair. It’s ridiculous

I'm in tears everytime I look at my hair. I spent over a year growing my hair for my daughter's wedding which is coming up in 4 days. I went to get my hair layered and requested burgundy highlights. I requested to keep the length of my hair and even showed her a photo of how I wanted my hair to be. Almost $400 spent only to have my hair almost shoulder length instead of hip length as expected. There are also grey patches (bleached areas) in the center of my forehead and near the area of my ears. I can't help crying everytime I looked at myself in the mirror. I made appointments for both of my kids but am going to cancel them. Instead of looking my best at my daughter's wedding this weekend, I have to be in hiding because it looks like someone literally butchered my hair and I don't even have any length left to tidy it. I'm thinking about recoloring it by myself tomorrow to cover all the grey areas caused by what the did to my hair today. Please go elsewhere. Don't go through what I went though.