Smart StartReviews of smartstartofnorthcarolina.com

Smart start is cheaper than most companies but when it comes to getting your oil changed they want the mechanics to jump through hoops to be able to do that instead of just giving them a code to bypass to do a simple oil change. The guy fixing my lockout do to the oil change told to call and put a ticket in to see if they would refund my 80.00 dollars. Well that did not happen and basically told me to keep all my paperwork to proof to the court it was not a violation on my end.

This is the smartest safest interlick company I have used. Great customer service 24/7 and you can actually communicate to them that you’re having issues and they will work with you. Road Gaurd and Intoxalock are your death sentence unfortunately

I need to talk to the credit and collection department and I have made numerous attempts and failed so I would like to get a phone call back from the staff asap at 360-599-7872

I was lied to , they said there system was easy to use and no camera. Well I can’t blow and hum and there is a camera……….i called immediately and and told them I can’t use there system and had to have it removed.. so I paid $250 to install, $50 to the company, now they want $277 to remove and the garage wants $150 to take it out …smart start should be shut down over this !!!!!!! This is not over ! I will continue leaving bad reviews until my money is refunded Billie shiner

I am going on year 3 of 5 on the Smart Start BAIDD. The shop I get serviced at has been nothing but great but the company itself is bleeding it's customers for all it can. It started out at $86 a month which was a pinch to the wallet but doable. Last year the company decided it would no longer pay the servicer fee out of that amount and I would need to pay him the $35 out of pocket to get their equipment read. Now they are saying the state of Illinois sales tax is not coming out of that amount either so it went up another $8 dollars. So for $86 all I get is to lease a piece of equipment that has left me stranded multiple times of the car not starting until i disconnect and reconnect the battery and the camera on it works 1/4 of the time. The app is useless, as well. It will tell you that no amount is due and when your next appointment date is but don't believe it. I was 2 months behind due to following app and had to play catch up. The owner of the company is getting rich off of those that are struggling to regain control of their life's. Sick.

I had the best experience with the Smart Start representative, Rahsheen. She was kind and helpful and helped me set up an appointment quickly as well as made my day with small talk. Must have on team!

The technician was very professional. The equipment is working well

During my visit to the Boone, NC service center two appointments ago, I encountered a concerning discrepancy in advice regarding my car's locking issues. When I reached out to your call center, a technician explicitly instructed me never to unplug my handheld device. However, upon discussing this with the technician at the Boone location, named Chris, he provided contradictory advice. When I mentioned the guidance given by your online technician and the service center in Asheville, NC, Chris reacted defensively and rudely. He expressed his displeasure with my feedback by stating, "If you have a problem with me, go somewhere else." I had no intention of causing any conflict; rather, I simply wanted to ensure consistent and accurate information was provided to customers. Unfortunately, due to this experience, I have decided not to return to the Boone, NC service center for any future assistance. I have also shared my concerns on various online platforms to bring attention to the representation of your product. Thank you for considering my feedback.