SmartSignSmartSign branded products are produced by a network of 12 different specialized factories across the US. Each of these factories represent best-in-class. Our traffic and parking sign factory, for example, has been manufacturing metal signs for over 100 years and, we believe, was the first US manufacturer of parking signs.You've probably already seen one of the tens of millions of products we've sold — you just didn't know it!
SmartSign (smartsign.com) has 22 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Print & Graphic Design · Albany, New York
Excellent
Print & Graphic Design · Woodside, New York
Excellent
Print & Graphic Design · New York, New York
Excellent
Print & Graphic Design · New York, New York
Excellent
Showing 5 reviews with 2 stars · Clear filters
KATHY W.
I ordered two address signs for my mailbox I received them on time but the numbers were all crooked. I called and explained the situation they said they could see that the numbers were crooked. He told me there is no refund for this product and if I wanted different ones I would have to reorder. They were no help at all with the situation.
E. S.
My custom order was fine but I ordered some signs off the shelf and ended up not needing them. I requested an RMA and was told that they charge 25% restocking and then I had to ship the item back via UPS or FedEx even though I live not far from their location. 25% restocking was already ridiculous. Whoever heard of such a rip off. I frequently order online and these types of policies are way outdated. There are better other choices out there.
Esme
In November of 2023, I ordered 2 custom metal signs through "Road Traffic Signs; a Smart Signs store." The signs were mounted on fence posts in a sunny park. The design on both signs peeled off some time in 2024... I forget when exactly, but either way, these signs lasted less than 2 years, which is well below the average lifespan of a sign. These were allegedly road signs; they should have been able to withstand UV exposure, especially since I didn't seen any other signs around town falling to pieces. That said, unlike the other reviewers, I don't remember any issues with customer service or the ordering process, just the final product.
Craig B.
I ordered two 24x36 signs, and a 24x48 sidewalk sign package (2 signs plus frame). First delivery contained 2 copies of each of the 24x36 signs, otherwise ok. And it contained the two 24x48 signs, but they were the same image - supposed to be two different images. Customer service was very helpful in getting the correct sign sent out - the correct image this time, but 24x36! Again, customer service was good about getting replacement sign sent out. This 3rd time, received two 24x48 signs that were both the same image as the first shipment. I gave up, got a refund for the one sign and ordered one locally- got it right first time and in 2 days, though more money. So, customer service was responsive and helpful, but the production department seemed to excel in finding new ways to screw up the order. Nice frame though. Would NOT recommend.
Me On T.
I had a good experience at the start. Their customer service was lovely. But then when proofs were sent to me it got crazy as I dealt with the art dept. The proof they linked me to was not a match for my art, they said don’t worry about it, that’s now how proofs work. I didn’t wan to approve something that was obviously not ok. So they emailed me a pdf to proof and it was so different from the link I needed verification - which one are you printing? When i got one of their art staff on the phone he was ruthless, rude and a bully. I actually felt violated by him. My signs may finally go out today. But I won’t work with them again.