Smartpulse Store Reviews | Read Customer Reviews of smartpulsestore.com

Smartpulse StoreReviews of smartpulsestore.com

3.392 reviews
Jewelry & Watches
16192 COASTAL HWY, Lewes, Delaware

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Smartpulse Store

About Smartpulse Store

At SmartPulse Store, we believe that health and peace of mind should be accessible to everyone. That’s why we specialize in smart health devices designed to make life safer, easier, and more connected — especially for people over 50 and their loved ones.Our flagship product, the SmartPulse Watch, is a simple yet powerful health tracker that helps customers keep an eye on their well-being every day. With features such as easy-to-read digital time, heart rate and blood pressure monitoring, activity tracking, and Bluetooth call functionality, the SmartPulse Watch gives users more control and reassurance over their health.What makes us unique is our dedication to clarity and support. We know that not everyone is “tech-savvy,” so we focus on delivering products that are user-friendly, reliable, and designed with seniors in mind. Our customer service team is always ready to assist with setup, usage, and any questions, ensuring that every customer feels confident and cared for.SmartPulse Store is proud to serve thousands of happy customers in the United States, Australia, and beyond. Every review helps us improve, grow, and continue our mission: to provide affordable, trustworthy health technology that brings families closer and keeps customers safe.

Smartpulse Store (smartpulsestore.com) has 92 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: smartpulsestore.com
Website: smartpulsestore.com
Category: Jewelry & Watches
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 67% of reviews.
Latest: Most recent review: May 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Smartpulse Store reviews

Showing 31 reviews with 1 star · Clear filters

customer
May 26, 2026
Email for support comes back as non…
Email fir support comes back as non existent. No response to o line contact form I've sent 4 times. Now 4 weeks since placing order and they have my money
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jane R.
Feb 20, 2026
I bought this watch for my brother who…
I bought this watch for my brother who has learning difficulties. He loved the watch. But in less than a year it stopped. I emailed the company and asked for a replacement. I have not had any reply. Very disappointing! Do NOT buy from this company. There is no after sales help at all.
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Sue A.
Dec 27, 2025
Do not buy you will regret if there is a problem
Received my watch on September 18th have been trying to get a refund since 24th September but to no avail. The watch is enormous and looks ridiculous on my small wrist. In the return policy it states you cannot return due to size, but that is a crap excuse as you won't know what it looks like till you receive it. You can buy clothes on line and get refunds if they don't fit with no questions asked. But to top it all of they tried to tell me I payed less for the watch than I actually did even proved the amount I paid with copies of receipt. But still nothing. Have sent numerous emails they answer for awhile then total silence. Very poor customer service don't want to know you in the end .They are quick to take your money but not refund it to you. DO NOT TRUST THIS COMPANY.
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helen P.
Nov 26, 2025
I would like my emails responded to…
I would like my emails responded to please Have repetitively sent emails to review my return request
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Nicole
Oct 6, 2025
Never received my order
Never received my order and every time I reached out I received no response
Response from Smartpulse StoreOct 7, 2025
We’re very sorry to hear this. Please contact our support team at [email protected] so we can locate your order and resolve this as soon as possible. We’re here to help and make sure you receive your watch.
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Eileen S.
Sep 12, 2025
Fraud
This company never shipped the watches I ordered, then claimed they had been delivered. They will not respond to attempts at communication, and have now blocked my email. They finally responded to me when I left reviews in various places. Said they would look into it, but then they blocked my email. That was a week ago. Now they are here, saying the same thing. They have all of my information. They have no inclination to do the right thing DON'T BUY FROM THEM!!!
Response from Smartpulse StoreSep 12, 2025
Hi Eileen, thank you for your feedback. I checked your order and according to the carrier it was delivered on August 21st at 11:26 am to a parcel locker in Bel Air, MD. Sometimes delivery companies leave the package in a locker or community mailbox and send an access code via email or SMS. We definitely want to make sure you get your watches. Could you please send us a direct message with your order number and email so we can verify this together and, if needed, arrange a replacement? We never block customer emails, so if you haven’t heard back, it may be that our replies went to spam — please double-check your inbox. We’re here to help and resolve this quickly.
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Dagmar K.
Sep 3, 2025
How to set it instructions
Not anybody’s fault; I have bought my watch a long time ago and lost all during move! I have no idea how to set it and lost the cord to charge
Response from Smartpulse StoreSep 3, 2025
We totally understand how a move can make little things like chargers and manuals disappear — it happens to the best of us! 😊 Here’s our quick setup guide that will help you get your watch up and running again: 👉 https://smartpulsestore.com/pages/how-to-use-your-smartpulse-watch-quick-setup-guide Also, if you need a replacement charging cable, just reach out to us at [email protected] and we’ll be happy to help. And we have to say… giving us 1 star while saying it wasn’t anyone’s fault feels a little harsh, don’t you think? 😉 If the guide helps and everything works again, we’d be so grateful if you might reconsider updating your review. It really means a lot to our small team. Thank you! 🙏
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Connie
Jul 23, 2025
Don’t order from this company
Don’t order from this company! No way to return watch. No response from them. No customer service. If I could give them a minus rating, I would.
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