customer
Email for support comes back as non…
Email fir support comes back as non existent. No response to o line contact form I've sent 4 times. Now 4 weeks since placing order and they have my money

At SmartPulse Store, we believe that health and peace of mind should be accessible to everyone. That’s why we specialize in smart health devices designed to make life safer, easier, and more connected — especially for people over 50 and their loved ones.Our flagship product, the SmartPulse Watch, is a simple yet powerful health tracker that helps customers keep an eye on their well-being every day. With features such as easy-to-read digital time, heart rate and blood pressure monitoring, activity tracking, and Bluetooth call functionality, the SmartPulse Watch gives users more control and reassurance over their health.What makes us unique is our dedication to clarity and support. We know that not everyone is “tech-savvy,” so we focus on delivering products that are user-friendly, reliable, and designed with seniors in mind. Our customer service team is always ready to assist with setup, usage, and any questions, ensuring that every customer feels confident and cared for.SmartPulse Store is proud to serve thousands of happy customers in the United States, Australia, and beyond. Every review helps us improve, grow, and continue our mission: to provide affordable, trustworthy health technology that brings families closer and keeps customers safe.
Smartpulse Store (smartpulsestore.com) has 92 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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customer
Email fir support comes back as non existent. No response to o line contact form I've sent 4 times. Now 4 weeks since placing order and they have my money
jane R.
I bought this watch for my brother who has learning difficulties. He loved the watch. But in less than a year it stopped. I emailed the company and asked for a replacement. I have not had any reply. Very disappointing! Do NOT buy from this company. There is no after sales help at all.
STEVEN
Having trouble getting any response from this company. Sent numerous emails but have never heard back. Tried calling but their number is continually busy. Bought their watch but it's not working correctly.
Sue A.
Received my watch on September 18th have been trying to get a refund since 24th September but to no avail. The watch is enormous and looks ridiculous on my small wrist. In the return policy it states you cannot return due to size, but that is a crap excuse as you won't know what it looks like till you receive it. You can buy clothes on line and get refunds if they don't fit with no questions asked. But to top it all of they tried to tell me I payed less for the watch than I actually did even proved the amount I paid with copies of receipt. But still nothing. Have sent numerous emails they answer for awhile then total silence. Very poor customer service don't want to know you in the end .They are quick to take your money but not refund it to you. DO NOT TRUST THIS COMPANY.
helen P.
I would like my emails responded to please Have repetitively sent emails to review my return request
Nicole
Never received my order and every time I reached out I received no response
Response from Smartpulse StoreOct 7, 2025
We’re very sorry to hear this. Please contact our support team at [email protected] so we can locate your order and resolve this as soon as possible. We’re here to help and make sure you receive your watch.
customer
I liked the size and shape of the watch!
Response from Smartpulse StoreSep 22, 2025
Thank you for your feedback! We’re glad you liked the size and shape of the watch — it means a lot to us.
Judy
I didn’t receive the free one
Response from Smartpulse StoreSep 20, 2025
We’re sorry to hear about this. Please get in touch with our support team so we can check your case and make sure you receive your free band.