SmartpressReviews of smartpress.com

We Uses Smartpress for the first time to order brochures. They came our beautiful and were delivered in a timely manner, very pleased.

The folks that work for smartpress were so helpful and accommodating along the way. They helped with design and layout and made sure the final product was exactly what I envisioned.

I've used Smartpress for several years now and have had great experiences. I order cards and calendars for my fine art business and the quality has always been great, with fast turnaround time and prompt shipping. This year was the first out of five that there was any issue/delay with my order, and the customer service team went above and beyond to make it right.

Aways professional and attentive to details, including correcting errors in a timely fashion!

Amazing! I love my prints so much. The quality turned out amazing. I am super pick with my prints and all of the details were perfect.

Smart press did a great job of communicating with me about my project, ensuring that it did not go to print incorrectly. Being a five-panel roll-fold brochure, there were specifics involved that even my designer didn't know. Thank you for helping make a great product, SmartPress.

My small team has been working with Smartpress since 2021. Biannually, we have ordered about 200 perfect bound booklets and have had really pleasant experiences for the most part. Their team was quick to respond to questions and concerns and the quality of the product was fantastic. However, our experience this past Fall has left my team questioning whether we can continue to work with Smartpress. After a pretty involved process making edits to our digital proofs, we received our physical books with significant quality issues. The laminate on the covers was chipping and cracking and multiple pages throughout were low resolution. I later found out that this issue was caused by individual pages being uploaded into their software which our account representative explained should have never been done. This only happened because the pre-printing tech assigned to the order told me to submit new files this way. Throughout the process, I felt like I must have been working with a new employee that was both not aware of my team's history with the company (questioning me about my print files as if I don't know what a PDF is) and that quality control for the product was overlooked once it was printed. I also felt like I was getting bounced around to multiple techs while working on the proof and didn't feel like I could trust everyone I was in contact with. By the time the booklets were received, we were a week out from the event they would be distributed at. Once our account representative got involved, the issues were addressed and I'm grateful that Smartpress took the whole order back and provided a refund. However, my team had to find a local printer to fulfill a rush order last minute. It cost us thousands of dollars extra. I'm still confused as to how this could have happened to consistent (and happy!) customers with this company. Still deciding whether to move forward with Smartpress for our next project.

Super easy to work with and skilled at their work.