Exam Gloves. Practice Marketing. Promotional Giveaways. Patient Re-care Programs. Automated Recall Texts and Emails. Patient Communications. Scrubs and Apparel.
SmartPractice (smartpractice.com) has 157 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 4 reviews with 3 stars · Clear filters
Christine
Excellent products and services. Have always had problems with ordering via the website, however. Our previous personalization is either not available to load or the editor errors so it can't load. Every time I have to wait at least a couple additional days to contact Smart Practice by phone and get the proofs approved. It would be great if this part of the website would be updated.
Thibodaux Animal Hospital, I.
The operator was a bit rude, hard to understand and sharp with me when I asked for her to repeat what she had said. Also, I don’t know what is available from your company so I ask questions. I would suggest she get some customer service training.
Response from SmartPracticeJul 26, 2018
Thibodaux Animal Hospital, We apologize for the less-than-stellar experience you had with your order. At SmartPractice, we strive to exceed your expectations the first time, every time. We have passed along your review to the Customer Service manager for appropriate action. Thank you, SmartPracitce
Mary
I haven't received a return call regarding my questions
Response from SmartPracticeMar 8, 2018
Hi Mary, I am sorry about the bad experience. We normally respond within 24-48 hours and we regret that we missed that mark. I personally reached out to our Customer Service Manager to have you taken care of today. Feel free to reach back at (800) 522-0800.
Aspire D.
I'm saddened and disappointed to see the level of service has slowly been going down over the past year. I've had a few issues. Using credits that have been received can't be done with online paying. Instead of doing it online, I have to call in to pay, when I want to use a credit sitting on my account. Products tend to expire faster than from other supply companies. If it's a product I know I will not use frequently, I have to request it come directly from the product maker. I ordered enough Cavitron tips to receive a few free ones back at the beginning of April and am still waiting on receiving the free ones. I sent 2 emails inquiring about this, thinking it was resolved, but I'm still waiting on receiving them. What was once stellar service has slowly gone down hill and I'm now contemplating on using a company like Patterson or Henry Schein. Online ordering is so easy, compared to the other supply companies, and that's why I've always stuck with Smart Practice, but sadly it might be time to move on.
