SmartmakReviews of smartmakshop.com

We bought a box sauna from Smartmak and we absolutely love it. James Mak communicates very well and responds to questions quickly. He's also very customer oriented. The product is absolutely stunning and arrived just as promised. It's been a fantastic addition to our property, so much so that I took a picture, shared with James and now the picture is displayed on the website! We'd highly recommend this company and product.

I purchased the sauna September 2022.. however, do to space didn't open the box until March 2024. I wished I had opened it sooner..My daughter and I love it! Great investment. We've experienced sauna treatments for $45 a visit years before so this portable sauna has paid for itself. Had a minor mechanical issue with the remote control but James was very helpful in helping me solve the issue. Sauna is working again!!! Would definitely buy again if need be.

Terrific experience. No issues with the shipping company, the product, packaging, or the quality of the sauna. Would recommend this company anytime!

The Sauna is fantastic, it is easy to operate, and heats up quite fast, it is east maintain and keep clean, only draw back was the construction instructions needed to be more helpful, took me a while to figure out how to set it up!

Excellent customer service! I was very pleased with how fast they responded when I reached out for support. My mom and I are very happy with the sauna. Highly recommend purchasing from this company.

I originally bought my portable sauna in 2022. Everything worked great and I was so pleased with having my own at-home sauna. Well I did something to damage the steam pot. I wont say what I did because when I reached out to the seller to inquire about warranty repair or replacement, they didn't ask what caused the damage. James Mak answered my inquiry with a few questions. He asked, When did I order, What was the order number, what was my shipping address? With these questions, Mr. Mack informed me that my replacement was in the mail and would arrive shortly. The replacement steam pot arrived very soon just as stated by the vendor. Smartmakshop.com exceeded my expectations with product support and customer service. The sauna has tremendously improved my quality of life and I recommend this company for its superior products but also for their customer service and product support. I am a highly satisfied customer and would choose this company first over other companies offering similar products. Thanks again SmartMakShop!

Smartmakshop is a sauna company with excellent service attitude, excellent product quality, and excellent after-sales service attitude. We hope to continue to maintain this，smartmakshop.com It would be better to make the website more beautiful

I bought the cedar-sauna-wooden-outdoor-sauna-rooms and it is great. Putting it together is not a one person job but it was easy to assemble. James from the company was there to help me along the way. My heater malfunctioned after a few months and James from customer service was there to help trouble shoot. We we could not fix it I was sent a new stove and everything works great again. Customer service has been excellent and it’s so nice to buy from a company that stands behind their products. I would recommend this to a friend