SmarterTravelReviews of smartertravel.com

Shawn was amazing!

Marissa is wonderful , she understood my mistake she help me whit everything! Thanks so much Marissa

So wonderful, and a lot of help from Shawn. I’m really pleased and appreciated. Thanks

Not only are they some of the cheaper agents to go through (at least for Hawaii) but Shawn and the customer service crew were very flexible and understanding of an airline cancellation emergency situation. I'd feel comfortable booking with the m~ Cheers !

We had an issue with our reservation that was entirely our own fault and as soon as chat was available, they were very quick to respond and even called the hotel directly for us to try to resolve the issue.

They took care of me when they didn't have to and for that, I greatly appreciate them.

I had a bad experience with my hotel stay. So I contacted the customer service at Smarter travel. I explained my concerns and it was handled quickly and effectively. Thank You! Ms.Millsap

I booked a hotel at a Marriott for 50 bucks cheaper than the Marriott website said or any other major booking site. I was surprised and wondered if it was too good to be true. Unfortunately, the website glitched and said it failed, clicked the reservation again, same result. Next day, I saw two pending charges on my bank statement. I called The Bank and they said they approved the charges but SmarterTravel agents said it was the bank not accepting the card info I had put down on the website. Blame game. I finally got a hold of someone who took customer service to the next level in Jennifer on the Chat on their website. I explained the problem, and she ended up helping me book it over the phone. I was able to reserve the hotel at the same price I had seen the day before. I hope they are able to get their phone lines put back in service and have great people like Jennifer helping out with issues because it was a breeze. They said people using expletives and badmouthing are the reason they use the chat so good tactic is to be kind with your concern you have and they will help you. I was going to rate them as a 1 star review because of their website faultiness and skeptical appearance, pending charges massacre, and hard time being able to get someone on the phone… but Jennifer earned her company 4 stars by showing me a company can accept something that went wrong, and make a one day customer, a future one. I just hope she goes to work for Verizon, and Comcast… they need help.