SmarterTravelReviews of smartertravel.com

Had a last minute family medical emergency and had to cancel. The trip was fully refundable if cancelled by a certain time, and I cancelled the day before that time. However, I was only reimbursed half and not the full cost. I contacted customer service next day and Jennifer looked into it and saw that I met the timeline and reimbursed the other half. Very grateful that she understood the situation and was able to assist.

I had to make multiple reservations to get several rooms for my party. While the UI could have made it easier to book it in one shot, it was the top notch customer service via text chat (and prompt follow up emails and call as needed - thanks Shawn M!) that was the difference from other aggregator services. And their prices were awesome... Hands down better than the competition!

Great hotel rates. Smooth process. A minor snag after check out was corrected immediately. Stumbled on this site. Definitely using again.

The customer support is super. They helped me to get a refund from the hotel due to poor service.

Great customer service I will be booking with smarter travel more frequently.

Jennifer was amazing and very knowledgeable. I’m glad she was able to help me.

Shawn M. was beyond amazing!!! I work in a call center and i handle highest level escalations, so I am very familiar with what good service looks like and also what is expected as a rep. Shawn immediately went above and beyond for me literally like 20 seconds into our interaction... I was asking for further details regarding a hotel I was looking at....He didn't have the answers so he advised me that i would have to call or go to the location...but immediately was already on the phone with them working on my answers. Thank you for taking the time to read this review.

Online support was very quick and thorough in helping me with an issue I had with our hotel. Definitely pleased with the support I received.