SmarterTravelReviews of smartertravel.com

We used Smarter Travel to book a hotel reservation for last week. We stayed at the hotel one night and had to cancel the second night since my husband was in the hospital. I emailed Smarter Travel asking for a refund for the second night due to a medical emergency. Terri one of the customer service specialists at Smarter Travel was wonderful. She answered my email right away and took the necessary steps in getting me my refund. She followed up several times throughout the process. Smarter Travel is lucky to have Terri on their team and Smarter Travel was a pleasure to do business with. I highly recommend them. Norma

I was hesitant to use the Customer Service chat since they don’t have a Customer Service Line you can call. I didn’t want to deal with a bot that isn’t going to be much so but fortunately Jennifer at SmarterTravel was who assisted me and me the entire experience a breeze. She was very attentive and dealt with my issue immediately. I will use SmarterTravel again because of Jennifer

Marissa at SmarterTravel is a top notch customer service representative… They worked with me quickly to resolve a matter of issues from a hotel we recently stayed in.. I would recommend SmarterTravel for all your booking needs. Thanks again guys….

Honestly, I was a bit nervous seeing if these third party companies really come through. To my amazement Smarter Travel was terrific, I saved over $3,000.00 and confirmed everything with my hotel. I also recommended Smarter Travel to me friends.

Terry take care of problems carefully and respond quickly. I was happy to talk with Terry. I am very satisfied.

Terry take care of problems carefully and respond quickly. I was happy to talk with Terry. I am very satisfied. I will make a reservation with smartertravel..

amazing customer care and i am happy with our hotel room and the view omgosh

I had a situation over the weekend where the hotel I booked through the company had bedbugs and I refused to stay there. I had to go through you all to get a refund b/c the hotel couldn’t do it since I didn’t book with them. I spoke with Teri and she wasted no time working on getting my refund. I appreciate her for being so on point with this as it was a very unnerving situation.