SmartDraw is a unified visual workspace that combines diagramming, whiteboarding and data into one enterprise-friendly app that teams use to get work done. SmartDraw Software has been in business for over 20 years. Today, more than 85% of the Fortune 500 and more than 250,000 public and private enterprises of all sizes around the world use SmartDraw to create visuals.
SmartDraw (smartdraw.com) has 199 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
smartdraw.com
Website
smartdraw.com
Category
IT & Communication
Location
The Woodlands, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 4% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I really like this software. It’s easy to use and also fun to create things. You can even do floor plans to furnish rooms, etc. I do wish they had a monthly subscription as I really didn’t need it for a year. Other than that, it’s great and recommended.
DA
Damon
Pro User Review!
I have been using Smart draw for the last 9 years and have had a lot of mileage out of it. I've used this program for housing plans/design creation, infographics/web, logo's. SD does a great to excellent job! For house plans it is far-far easier than learning/using CAD. I can make changes to a house plan on the phone to the client at the time. I can save the plan to a rough CAD plan that a drafts person can trace over and or get exact dimenetions.
What I love - I can create shapes/Logos/House plans and store them in a visual library for re-use in the future. Compared to Photoshop, Adobe Acrobat or MS Publisher/Power point it is a faster learn time with pretty much everything I would ever need.
What I hate - SD wont/cant show print borders ) on the screen (only shows the page border) Cant work separately on one page alone (every page you are working on is present on the screen so the PC takes time to catch up). It wont tell you if an object is centered on the page (like PShop & PPoint). As an example I am working on a 28 page brochure with lots of images and when I print to PDF my intel i7 lags plus some images don't print out. I end up having to create dedicated files for groups of pages to get an exact print (these problems appear as i am literally pushing this program to its limits though) My running gear within my PC is not stressing, so it is a program thing.
Summary- I think the team at SD where obsessed with having there service work in the cloud for the light user and have not really focused on power or pro users, nothing has really changed or improved in that 9 years, which can be a good or bad thing depending how you look at it! For SEO, google is focusing on infographics and diagrams and I couldn't say there is a better program for this that is easier to use! I strongly recommend SD, but if you have to do large-large files, I would possibly look at other options! 1x Star lost for speed!
OM
Omar Mejia Z.
Great Tool, but I would like to see some options availables.
I love use smartdraw for all my diagrams, flows, networking, etc...But in the interaction for me I would like to see a 'Hand' Option to move me into the more fluid in the screen, other thing is the Zoom menu I think can be better and some times the screen freezes and closes it authomaticlally. Thank you!
LA
Lance
The program has some minor glitches in…
The program has some minor glitches in the matrix but overall the best software I have found for ease and convenience. Easy to use right off the bat. Does not always save what you are working on and I wish it had a save button next to the "save as". Once you figure out how to work around that annoyance the program is fantastic. Highly recommend.
NA
Nate
Good tools
Good tools, wish it had a bit more for building design, but lot of options.
LC
Lita C.
I have been using SmartDraw since 2010
I have been using SmartDraw since 2010. Over time it has become even more intuitive, versatile, and very easy to use.
HL
Hélio Dias de Brito T.
Good, but new some new features or a huge upgrade.
Good:
Very rich library, with plenty option to choose from!
Versatile, PC version, web version, and all in one tool. Planning, technical drawing, architecture, engineering.
Great UI interface design and simple to use.
Bad:
Some control tools, like select all the drawing and stretch from one point to increase or decrease the size of all shapes at once, it's hard or no way to perform.
Page management also not the best. No option to setup the page size, (A4, A3, Letter, or another).
CTRL + Mouse Wheel, only zoom in, I can't zoom out..
Rotation should allow us to see the symbol while rotating, and not a square around the symbol.
Missing option to join 2 or more shapes and use them as a new shape inside the drawing.
Some icons in toolbar have shades, and feel like old icons or outdated.
Export option require installing a PDF Filter, which is (NovaPDF printer) when most of the times, we already have a PDF printer in the system. this should be native.
Regarding installations and upgrades.. I upgrade to version 2018, and I'm still able to open version 2017 at the same time... so, it's not an upgrade, it's a new installation.
PB
Paul B.
I use this program for designing parts…
I use this program for designing parts warehousing, and parts retail display areas. It is very user friendly. I have recommended this program to other truck dealership managers, for the same purpose.