SmartalbumsReviews of smartalbums.com

Response from SmartalbumsSep 5, 2023

Hello Raluca! The software purchase from 2016 would be for SmartAlbums 2, which was released in 2015 and has been officially retired since late 2019. This software version is much older and was built with outdated coding frameworks that are no longer up-to-date with modern standards. Due to this reason, we could no longer support SmartAlbums 2 because we needed to create a completely new application to include modern tools to help create a better SmartAlbums experience for our community. Making SmartAlbums an annual subscription helped us grow SmartAlbums and allowed us to build more tools to better the album creation workflow. We’re very happy with the support we’ve received from our community to help us accomplish that as well. We’ve offered various discounts over the past few years reserved only for SmartAlbums 2 customers to help transfer everyone to the newest version of SmartAlbums so they can access all of the latest tools we’ve created at a discounted rate. Although, this upgrade is optional and not required as SmartAlbums 2 purchases are still valid and will remain accessible forever. However, since SmartAlbums 2 is no longer supported by our engineers, we can not promise that this version of the software will continue to function optimally with newer machines or operating system versions. We hope this helps clarify! If you have any other questions, don't hesitate to contact us via email at [email protected], we're always happy to help!

Response from SmartalbumsSep 5, 2023

Hello Alessio! To help with these cases, we have a system of email reminders that are automatically sent when a subscription payment is not completed due to expired credit or debit cards. Additionally, another email reminder is sent 7 days before the renewal payment is processed, just in case you would like to opt out of renewing your Pixellu subscription for another year or if you’d like to adjust billing information before the payment is processed. Also, cancellation is always available within your Pixellu account and can be selected anytime, as mentioned in our support article here: https://bit.ly/45Skm4d For billing issues, there is a two-week period where we send four reminders to update the billing information on file before the subscription is automatically canceled due to payment failure. If the billing information is not updated, the subscription will be canceled, and a new plan would need to be purchased. While payment was completed for the failed invoice, this is refunded within 10 business days, as once a subscription has been canceled, a new one would need to be purchased from our website here: https://bit.ly/44G0SOP We hope this helps clarify the situation, if you have any other questions or need additional assistance, don’t hesitate to reach out to us at [email protected].

Response from SmartalbumsNov 28, 2022

Hello Kate! We just wanted to clarify here that while gallery management is not available on a mobile phone, your clients should definitely be able to view and download images from a mobile device. Additionally, it looks like we replied to your email message about the mentioned issue with clients unable to view their galleries with a phone, but we did not get a reply back. We would be more than happy to investigate this issue, so could you please email us at [email protected] with the gallery links that have this issue so we can take a closer look? Hope to hear from you soon!

Response from SmartalbumsSep 5, 2023

Eileen, thanks so much, we're happy to hear that you enjoy using SmartAlbums and Cloud Proofing! Our goal is to help you save time so you can focus more on doing the things that you love and help you succeed with your photography business. If you ever need any assistance, don't hesitate to contact us at [email protected].

Response from SmartalbumsSep 5, 2023

Hi Nicole, we're so glad to hear that we've been able to help improve your workflow!

Response from SmartalbumsSep 5, 2023

We are so happy to hear that Joseph! Thank you for the support and the kind words, let us know if you need any assistance as we are more than happy to help.