SmartalbumsReviews of smartalbums.com

Response from SmartalbumsAug 19, 2026

Olá, obrigada pelo seu feedback! Entendemos a sua frustração e queremos explicar o motivo da marca de água. Durante o período de avaliação gratuita, a marca de água é aplicada nas exportações para proteger o nosso software. Compreendemos que isso pode limitar a experiência de teste, mas é uma medida necessária para evitar o uso indevido da plataforma. Dito isso, a nossa equipa de suporte está sempre disponível para tirar dúvidas, mostrar exemplos de exportações reais e ajudá-lo a tomar uma decisão bem informada antes de comprar. Se quiser saber mais ou ver exemplos do produto final, não hesite em entrar em contacto connosco!

Response from SmartalbumsDec 9, 2025

¡Hola Anan! Entendemos tu frustración. Actualizar a la última versión de SmartAlbums es completamente opcional, ya que todas las licencias de SmartAlbums 2 adquiridas siguen activas, accesibles y pueden usarse en sistemas operativos anteriores. Sin embargo, esta versión del software es mucho más antigua y se creó con marcos de código obsoletos que ya no se ajustan a los estándares modernos. Por este motivo, ya no pudimos dar soporte a SmartAlbums 2, ya que necesitábamos crear una aplicación completamente nueva que incluyera herramientas modernas para mejorar la experiencia de SmartAlbums en nuestra comunidad. También hemos ofrecido varios descuentos en los últimos años, reservados exclusivamente para los clientes de SmartAlbums 2, para que todos puedan actualizarse a la versión más reciente de SmartAlbums y acceder a todas las herramientas más recientes que hemos creado a un precio reducido. ¡Esperamos que esto te ayude a aclarar la situación! Si tienes alguna otra pregunta, no dudes en contactarnos por correo electrónico a [email protected]. ¡Siempre estaremos encantados de ayudarte!

Response from SmartalbumsNov 1, 2024

Hi Hugo! We are sorry to hear that you had a negative experience here. Please feel free to reach out to us in case you need further assistance in the future.

Response from SmartalbumsSep 5, 2023

Hello Raluca! The software purchase from 2016 would be for SmartAlbums 2, which was released in 2015 and has been officially retired since late 2019. This software version is much older and was built with outdated coding frameworks that are no longer up-to-date with modern standards. Due to this reason, we could no longer support SmartAlbums 2 because we needed to create a completely new application to include modern tools to help create a better SmartAlbums experience for our community. Making SmartAlbums an annual subscription helped us grow SmartAlbums and allowed us to build more tools to better the album creation workflow. We’re very happy with the support we’ve received from our community to help us accomplish that as well. We’ve offered various discounts over the past few years reserved only for SmartAlbums 2 customers to help transfer everyone to the newest version of SmartAlbums so they can access all of the latest tools we’ve created at a discounted rate. Although, this upgrade is optional and not required as SmartAlbums 2 purchases are still valid and will remain accessible forever. However, since SmartAlbums 2 is no longer supported by our engineers, we can not promise that this version of the software will continue to function optimally with newer machines or operating system versions. We hope this helps clarify! If you have any other questions, don't hesitate to contact us via email at [email protected], we're always happy to help!

Response from SmartalbumsSep 5, 2023

Hello Alessio! To help with these cases, we have a system of email reminders that are automatically sent when a subscription payment is not completed due to expired credit or debit cards. Additionally, another email reminder is sent 7 days before the renewal payment is processed, just in case you would like to opt out of renewing your Pixellu subscription for another year or if you’d like to adjust billing information before the payment is processed. Also, cancellation is always available within your Pixellu account and can be selected anytime, as mentioned in our support article here: https://bit.ly/45Skm4d For billing issues, there is a two-week period where we send four reminders to update the billing information on file before the subscription is automatically canceled due to payment failure. If the billing information is not updated, the subscription will be canceled, and a new plan would need to be purchased. While payment was completed for the failed invoice, this is refunded within 10 business days, as once a subscription has been canceled, a new one would need to be purchased from our website here: https://bit.ly/44G0SOP We hope this helps clarify the situation, if you have any other questions or need additional assistance, don’t hesitate to reach out to us at [email protected].