Small Pet SelectReviews of smallpetselect.com

doesnt notify about autoship and does not give you the option to skip in time so you lose money

I’ve had good experiences with this company in the past & do like their products. This time, a large item ($160) was missing from my delivery, which was confirmed with pics from UPS. The customer service agent made a replacement order within 48hrs, all was well. Sends an email asking for review, so I left a 5-star review only to have my order cancelled first thing the next morning. No email or update; I checked the tracking info & UPS said the order was voided before they received the shipment. So we’ll see if they actually fix it this time. The items price has also increased by $30 since I placed my original order.

I truely thought this company was very good, until i had to RAISE CONCERNS about the forgein body that i have found not only the 1 time BUT twice. Bale hay string ( plastic shredded objects ) found in the Timothy hay boxs . My exoctic pet almost chocked to death on the particle. Please all pet owners who relys on the hay, PLEASE THROUGHLY CHECK FOR PLASTIC SHREDDED BALE HAY STRING in your boxs. Im still extremely upset regarding the managers response ! Not acceptable at all. Just to BRUSH IT OFF WITH AN EMAIL 😡 wish i had the option to share the snap shot of the forgein body

After 7 years as a customer to a company I loved, the customer service manager has single-handedly driven me away for good. When I needed to upgrade my card on file, it made their system process an extra order, charging me twice. After trying repeatedly to explain this, the customer service manager refuses to refund the charge, unless I pay the shipping to send back the order I never made. It's really disappointing that my relationship with this company was ruined by what seemed like a simple technical error.

I have been on hold a dozen times only for someone to hang up. The hours are through 8 PM Eastern time, and I have been trying to get through since 6 PM Eastern. They don't even say hello. As for the website, I have removed my old addresses repeatedly from my account and my phone numbers only to have them back again the next time I place an order. This is the most frustrating site to use. I have 1,000 points and cannot redeem them because when I click on Rewards, my cart empties but once you copy the code, the reward is taken out of your account. I wish they had a zero-star selection.