Small Pet SelectReviews of smallpetselect.com

Very poor, after returning my order of 26:50 dollar and I pause for 3dollars for return, small pet select refund me 10dollars out of 26.50 I will never buy form this company again

Won't allow you to cancel a subscriptions

I tried to use my reward but it didn't show up in the total but when I go back to "Rewards", it shows up as being used. Kind of feel like I got scammed.

Somehow UPS lost my order and Small Pet Select requested an investigation from UPS. I was charged for my order, but Small Pet Select proposition was to wait for the investigation result. I disagree with the Small Pet Select decision regarding my order and I will be requesting refund.

This company is no different than Kelloggs is for children. Processed slop that left my pigs instantly excreting gritty, nasty LIMESTONE (ie, rocks) that they add in for calcium. It made my pig with interstitial cystitis bleed. Thank God it wasn't a bladder stone. I am so angry because they have literally no way of contacting them. They do not respond, never answer the phone, and don't care if you lose money. Their products are already over the top expensive, and then factor in that they make sure you have to buy a big box of pellets so you waste more money. Never again. I spent a lot of money here too. I bought three boxes of their "treat" mixes (nothing more than hay with a few herbs sprinkled across the top. Barely anything in there), their square biscuit treats, and a huge box of hay. Credit where credit is due - the hay was green and fresh, albeit with a lot more stem than actual hay (second cutting). The pigs ate that. I have no idea why they couldn't just use the hay for the pellets. It's what they eat. The pellets are brown, hard, and over time start to smell like rock and iron instead of food. I am apalled.

I ordered the 10 lb flaked oyster shell and paid about $31 with shipping. I only received 5 lb. I never received an order confirmation or order number. I tried calling (busy signal) and emailing, but the email bounced back. The first email I received from the company was a request to leave a review. I opened a partial dispute with my credit card for the missing items. Disappointing experience.

I was a loyal and great customer for a long time then they sent me the worst garbage hay that was dry hard ,yellow , (LESS then first cut quality )it was the worst so I complained to get my money back they refused and sent me was a replacement box of hay that was still under 1st cut quality but allittle better but still dry garbage that my guinea pigs still refused to eat ,complained to them and they dismissed me ! I paid almost $60 expecting 2nd cutting quality hay ! So Im out that money and stuck with all this garbage hay that is not good enough to eat especially when your guinea pigs are used to the second cutting quality so Im out that money , very disappointing how greedy this company and they treat their loyal clients!!! *response to your reply, I was willing to send all the hay back and your company admitted that it wasnt very good quality and Noone offered me any in store credit or I would've taken that but if they knew that the quality was just as bad, why would they send me another batch of garbage hay , not very good customer service or resolution! And the dispute was an accident for the pellets, Im not sure how that happened , but I had every right to dispute the bad hay that was sent twice , you didnt have to deal with all the stress of my guinea pigs not eating and trying to find quality hay online that isn't pet store quality , it was a nightmare when you have 3 guinea pigs are not happy , our pets are our family and when they're used to certain quality, how are you going to give them less !

I had been buying all my guinea pigs hay and pellets from Small Pet Select this year. It is very expensive, however I was willing to pay for the quality. My guinea pigs favourite hay was the orchard hay. It was lovely and green, and just like dried blades of grass. They ate all I gave them everyday. And the plus for me was it didn't make my throat sore, or nose run like most hay. So, because the pigs loved it, and went through so much, I decided to buy a big box (22.5kg) as it would actually save me money. Unfortunately the quality was not the same as usual, it was hard, if bent it cracked (more like timmy hay), and it was also extremely dusty. You can't touch it without having a handful of dust. The guinea pigs wouldn't touch it. I contacted SPS and said the quality was not up to the usual standard. I was told well it was hay, a natural product, so I can't expect it to be the same each time..... and dust is normal. This wasn't a small amount of dust, it is excessive. And when I have spent nearly £100 on a box of hay, I do expect it to be perfect! I was told if I wanted to send it back I had to take it to a depot..... it weighs 22.5kg, I'm 60, disabled and don't drive! I told them that, and a different person said they could send me 4kg out as an apology if wanted. Not good enough, so sorry, my pigs will go back to meadow hay and Heygates Rabbits Choice pellets.