Small Pet SelectReviews of smallpetselect.com

Response from Small Pet SelectJul 27, 2026

Hi TLT, Thank you for taking the time to share your feedback. We're so glad to hear your previous box of 2nd Cut Timothy Hay was such a hit, and we appreciate your kind words about our delivery speed. Because hay is a natural, farm-grown product, every harvest and every cutting can vary slightly in color, texture, stem size, and moisture content. Even within the same cut, no two boxes are ever exactly alike. We wish we'd had the opportunity to help before you left your review. If a box of hay ever doesn't meet your expectations, we encourage customers to contact us directly with a few photos. Our Customer Success team is always happy to review the hay with our experts and determine the best way to help. Thank you again for your feedback and for choosing Small Pet Select. We truly appreciate your support and hope your bunnies enjoy their hay. Small Pet Select

Response from Small Pet SelectJul 15, 2026

Hi Sarah, Thank you for taking the time to share your feedback. We hear you, and feedback like yours is exactly why we're transitioning to a more user-friendly subscription platform. We know managing your Auto-Ship should be simple, whether you're updating products or making changes to your subscription. We're excited about the improvements and expect to begin rolling them out over the next month. Please keep an eye on your email for the transition updates. Thank you again for your honest feedback. Comments like yours help us improve the experience for everyone, and we appreciate you being part of the Small Pet Select family. Small Pet Select

Response from Small Pet SelectJul 14, 2026

Hi Patricia, Thanks for taking the time to share your feedback! We got our start with rabbits and guinea pigs, but we've expanded quite a bit over the years to include a growing selection for chickens, including feed & scratch, bedding, oyster shell & grit, and treats like Coop Cookies, Grub Bugs, and our Cluck & Crunch Fruit & Berry Blend. You can explore our full chicken lineup here: https://shop.smallpetselect.com/pages/chicken-products. We also have even more chicken products in the works that will be launching soon. We're always looking to grow our chicken lineup, so if there's something you'd love to see us carry, we'd be happy to hear your suggestions. Feel free to reach out anytime at [email protected]. Small Pet Select

Response from Small Pet SelectJul 12, 2026

Thank you so much for taking the time to share your experience, Jacklyn! We completely understand how easy it is for emails to slip into the junk folder, and we're so glad our team was able to quickly connect with you and turn things around. We always want to make sure you and your guinea pigs are well taken care of. Your store credit has been processed so you can find the perfect cut of hay for your little ones. We truly appreciate your kindness and your support! 💗 SmallPetSelect

Response from Small Pet SelectJul 2, 2026

Hi Rumi, Thank you for taking the time to share your feedback. We're so glad to hear you were happy with the Timothy hay! Alfalfa is a little different from our grass hays because it's actually a legume. It's completely normal for it to have some yellow tones and to arrive in tighter clumps due to its thicker stems and leafy structure. We also understand how disappointing shipping delays can be. After reviewing the shipment, it appears that UPS experienced an unexpected transit delay due to a late trailer arrival while the package was already in their network. We weren't able to find any previous contact from you regarding this order, so if you ever have a concern with a shipment or one of our products, please reach out to our Customer Care team directly. We're always happy to review the situation and see how we can help. Furry best, Small Pet Select

Response from Small Pet SelectJun 7, 2026

Hi Nardos, Thank you for giving our Peck 'N Play Hanging Treat a try and for sharing your feedback. We're sorry to hear it arrived broken. We understand how disappointing that can be, especially when you're looking forward to treating your flock. As for the treat itself, chickens can sometimes be selective about new snacks, and each flock has its own preferences. While many chickens enjoy our hanging treats, we know they aren't always an instant favorite for every bird. We weren't able to find any contact communication from you regarding this order, and we'd appreciate the opportunity to learn more about the damaged item. Please reach out to us at [email protected] with your order details and we'll be happy to take a closer look and see how we can help. Warm regards, Small Pet Select