Slumberland FurnitureReviews of slumberland.com

I got a recliner with a five year warranty you down the road recliners doesn’t work no more so far it’s been a month and I still haven’t got parts to get the Sim fixed or anything and it took a lot of red tape just to go through and get this part done it’s not a very good place to be going. I don’t recommend this store to anyone.

Employees at the actual slumberland in west Des Moines IA are very nice and helpful but their online customer service is disappointing. Ordered a bed on August 11th and was never notified of any delays or back orders even during the online order. Me and my husband recently got married and are specially looking for a fully 100% wooden frame which I found through slumberland at an affordable price on sale with the help of an employee at the physical location. I didn’t have a big enough car so decided to order online. Reached out to customer service after 1.5 weeks and they said early November is when it will be back in stock, we have to sleep on a full size mattress until then. Customer service didn’t provide any partial refunds or discounts due to the wait and pretty much said they can’t do anything. I understand during Covid there were delays with inventory but I work in a company myself within customer service, this is not how a customer should be treated.

Slumberland repairs suck. First the furniture we got came broken and is garbage. And when after MONTHS they show up to repair it, they leave ALL the broken pieces in my living room and tell me it is MY job to get rid of the HUGE broken pieces. When I said it won’t fit in my trash bin I was told I would have to pay for trash removal. When I complained I was told this is slumberland policy which I verified. Yep. It’s their policy to make their customers pay for their trash disposal. Really nice. What a stupid joke. Worst service in the universe. Dont give them your money.

Michael, Ryan and the Delivery service gentlemen have been terrific from the Slumberland Furniture all deserve five stars. They have fantastic service and deliver quality products for your home. Professional and courteous service is provided and we have experienced excellent care for what we have purchased. We will be going back to this store again.

First let me start of my saying what a HORRIBLE time we have had with 3 other top name furniture stores. Finally we were told to try Slumberland!!! AMAZING!! Been looking for a dresser for our Granddaughter. Just found junk. BUT Slumberland had what we wanted and no problems ordering it came put together and very well packed. Got it earlier than thought and just a great job!!

Respond to owner down below!… PLEASE don’t waste your time and hard earn money in this place and people who are just there to making as much money for themselves even if it means lying to the customer in doing so. The sales floor, Matt, and manager, Amber, are absolutely horrible people. Taking advantage of customers. Went with my mom to purchase a sofa since we are in need of them. When there, Matt helped my mom with a sofa she was sitting on. We told him we are in need of two and he went to check it another is available. Came back telling us another one is, so we can get the floor model and order the other one for delivery. When already processing a financial plan and everything, Matt told us it won’t let him order the one online. We’re like oh, okay? But he than told that the other one would be available to ship in a week or two, as the floor model one can be delivered right away, upcoming Wednesday, with a chair we purchased. Called 1.5 weeks later to find out that the other sofa won’t be delivered till mid November! 3 months later than what was mentioned when purchasing our items. I told them to cancel, since that’s not what was told by the sales floor, and about returning the other sofa that was delivered. They said that can’t because it was the floor model and they don’t accept return for such. BUT if we were told the TRUTH by the sales floor guy, we WOULDNT HAVE PURCHASED IT!! But nope, they did not care. Spoke than with the manager, Amber if I’m correct, she said the exact same thing. That it’s what i signed in agreement. Which is FALSE, I signed because I was told it the other sofa will come in a week or two, NOT IN THREE MONTHS. They she brought up the stain, that I said it was in mint condition or whatever. WHICH IS, ACCORDING TO HOW THEY DELIVERED IT TO US, WITH THE STAIN ON THE BACK! And the manager lied, saying it was inspected before delivery. We clearly it WANT inspected when it arrive to the house! Like it couldn’t have dared got stained during the delivery process!!… this store, the sales person, the manager are completely terrible people, lying to sell the floor models knowing that they couldn’t care about you.. now starting a process with speaking the higher up people. Again, PLEASE don’t waste your time and hard earn money in this place and people who are just there to make as much money for themselves even if it means lying to the customer in doing so. I’ve contacted so many people within the local store with no help at all. I even contacted the district manager and three weeks later And I still haven’t heard back when I was told they’ll call back within two days. What a joke. Such thief's and liars

IM GOING TO CANCEL THE ORDER I MADE YESTERDAY BASED ON THE COMMENTS HERE. LOOKS LIKE THEY DON’T EVEN HONOUR THEIR OWN WARRANTY! WTAF

Always satisfied with products from here. Do not like that everything has to be ordered and not taken home the day of purchase