Mary C.
Doesn't stay cool
After searching for help with hot flashes, I was excited to find this website offering pillows that would deflect heat and stay cool for relief from hot flashes, night sweats, etc. My husband is always hot so I purchased 2 pillows plus the stay cool pillow cases for us both. Unfortunately they don't work - together or separately. The pillows are cool at first but even with normal body temperature they maintain the heat and actually get hot if you don't flip the pillow over often to find a cool spot. I tried the pillows with and without the pillow cases that are supposed to do the same thing. I also tried the cases on regular pillows but it didn't work that way either. So now my guest room has a VERY EXPENSIVE second set of pillows decorating the bed. Thankfully I didn't buy the mattress pad or other items that I had planned to purchase once I received the pillows.
Response from Slumber CloudOct 29, 2014
Mary, we are so sorry that our products did not meet your expectation. With our 30 day Slumber Cloud Guarantee we would have gladly refunded your money (no questions asked). Even though it is past 30 days for a return, we would love to make it right and find a product that would work for both you and your husband. We will be in touch. Regards, Heather