Dianna
I really like the mattress pad!
Prompt service and delivery. Directions were easy to follow and now I have a great sleeping experience.
Slumber Cloud was founded to help more people on the planet enjoy a better night’s sleep. Since humans spend 1/3 of their lives in bed, Slumber Cloud provides solutions to the most aggravating sleep disturbances: overheating, being too cold or being uncomfortable. To help people feel more rested each and every morning, Slumber Cloud teamed up with innovators in the sleep industry, such as Outlast Technology, to create a line of products that help consumers fall asleep faster, have less sleep disturbances and get the best night of sleep possible.
Slumber Cloud (slumbercloud.com) has 113 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Dianna
Prompt service and delivery. Directions were easy to follow and now I have a great sleeping experience.
Angela
First and foremost, the matress cover and duvet have worked really well at curbing my night sweats. I recently returned another "cooling" duvet because it didn't work. My husband, a cooler sleeper than me, has been nervous that he would be left shivering all night once I finally found bedding that didn't leave me waking up in a pool of sweat every night. The Slumber Cloud bedding has made us both happy, though. My one (pretty major) complaint is that although I followed the washing/drying instructions for all of the bedding to the letter (wash with cold water and dry on medium heat), the mattress cover came out of the dryer with some very large holes melted into the underside of it, exposing the batting beneath. Although the top Outlast layer remains intact (and thus it still does the job), and the duvet and pillow covers came through splendidly, I'm not convinced the mattress cover would make it through another washing and drying since it already sustained pretty major damage the first time around. :-(
Response from Slumber CloudJun 3, 2015
Dear Angela First, thank you for the nice review. Second, if your pad did that we need to make sure it is replaced, that is a defect in the pad and is covered under your warranty. I will reach out to you today to get this resolved asap. We don't want you to be dissatisfied. All the best, Heather
Marie
I purchased the Mattress cover because I have a tempurpetic bed and was waking up in the middle of the night with night sweats. It feels great into bed, the sheets are cool, but I still wake up hot in the middle of the night, but not sweating. So its a major improvement!
Response from Slumber CloudJun 3, 2015
Marie Thank you for taking the time to write a review. We are glad you have an improvement in your sleep.
yvonne
The website was easy to navigate and compare products. The customer service was very helpful as well. We are very much enjoying our new mattress pad and plan to purchase pillows in the future.
Response from Slumber CloudMar 31, 2015
Yvonne, thank you for the nice review. We truly do enjoy helping people get a better night of sleep. Let us know when you're ready to purchase your pillows, we are here to help. Heather
Doreen
We have a tempurpedic bed, which tends to run warm, not to mention my honey is always warm; so we were looking for some relief. We have had our mattress pad for about a week now, and he loves it so far. I'm dealing with some hormonal changes, and I don't see much change with the pad helping that. I will give it more time to see if I get any relief, that is my only reason for the 4 stars. If my honey rated it, it would be 5. When I called customer service to ask if the 30-day money back guarantee was still effective, even if we had washed the pad before using; and I was told, absolutely. Very friendly service, quick delivery. No complaints there. Oh, and they actually answer the phone when you call, which is almost unheard of, in businesses these days. That was a huge plus.
Response from Slumber CloudMar 31, 2015
Doreen (and your Honey) - Thank you for the great feedback from both of you. Since everyone has different threshold for comfort we are glad to hear you are in the 4 & 5 star range. We are always hear from 7-4 (PST) to answer our customers questions and orders and thank you so much for the compliments. It is so nice to hear these days too. Heather
Sybil
I purchased a Slumbercloud mattress pad because my new Beautyrest mattress was hot to sleep on. The first night I had too many covers on the bed and I still was hot; never experienced any cooling. The second night, with only one blanket, was much better. However, the pillow covers I bought at the same time were awful (too stiff and too warm).
Response from Slumber CloudMar 12, 2015
Sybil, thank you for the honest feedback. We love to hear about our customers experiences. Please remember, if you are unsatisfied with any of our products we have the SLUMBER CLOUD PROMISE so you can return them within 30 days for a refund. Just give us a call at 1-855-482-8802 (7:00am-4:00pm PST) and we will be happy to help you. - Heather
Kristina
I was happy to find that this really does make the bed feel cooler. But, unfortunately it didn't solve the problem of my husband and I being able to sleep together peacefully. I still feel hot and fidgety in the morning hours, and this product didn't change that.
Response from Slumber CloudMar 6, 2015
Darn it. I wish we could have helped you out a bit more with the peaceful sleeping with your husband. Please do not hesitate to contact us if you want to talk about some other options we may have. Heather
Susan B.
Since I live in Texas, I am looking forward to using this pad during the hot summer months. However, it is winter now and I find that it is too cool for my arthritis.
Response from Slumber CloudMar 6, 2015
Susan, Thank you for your honest feedback. I look forward to hearing from you this summer once you've placed the pad back on your bed.