Specialized Loan Servicing (SLS)Reviews of sls.net

This company disrespects its clients It does not account for phone payments even though they have Been made in a timely manner They are now refusing my payments saying i am in forclosure I have faithfully made payments Recording them as they are made by phone They have failed to send statements as requested until Most recently after i spoke to A HUD REPRESENTATIVE. I requested a statement after my complaint and they sent it I meet with a rep next week This company is the worst you cant rely on your communications being responded to leading to a critical situation as it applies to mortgage payments made by phone. I am a senior and I am angry This is serious

The girl was kind, informative and actually helped me more then I expected

When I was notified by lawyers on Friday that my sale would be closing on Monday, I was sure I wouldn't be ready. But Jordan rose to the occasion and took care of it. I had the payoff statement on Monday morning. Excellent service.

Knowledgeable

Professional courtsey

The company has well trained agents who can manage to explain any doubt you may have related to your morgage.

Worst serving co there is. my loan information was not updated from the prior servicer who I was only with for a couple months and SLS refuses to update it telling me that my proof of payments I've sent repeatedly actually 43 times has been denied every time for ridiculous reasons ink dots corners missing I wrote attention to escrow department in the subject line with the loan number. SLS agents do not appear to have any kind of real estate or mortgage educational background they lack the knowledge to answer simple questions. upon calling SLS it'll take over 8 minutes to get to somebody you always get hung up on twice and you will be on hold after that first person answers you will never get anything accomplished nothing positively they lose it or state that they never received anything. SLS States I didn't make six payments yet had never even been late prior to this nightmare that I have been forced to deal with I found out from an agent by slip of his tongue that the six payments were in my file and they had never been updated since 7/23. the exact six payments that they are stating I never made I sent 43 times for payment not one time has anything been corrected on my mortgage they have falsified amortization schedules payment amounts forced modifications that are unnecessary and stated payment plans that I don't owe for they charge fees that are fictitious and their entire goal is just to take your home they only buy loans that are in default or close to default so that they can apply these charges and fees and eventually foreclose on a customer this is my experience. I was not behind my account had just not been updated by the former service or yet but it gave them the opportunity to Slytherin and try to steal my home they violate federal regulations like they don't apply to them and whatsoever. problem is the only option a consumer has when fraud occurs on your mortgage is to contact the cfpb and endless multiple people complain about the same thing at the same time they offer negotiations between you and the felon the felons you're usually on to this and just filibuster and answer and nobody reads it it's a shame that there's nothing in place for the consumer if I was to steal someone's money in some countries my hands would be cut off here a mortgage servicer can steal your home and nobody cares no federal agencies and there are no laws in place for the consumer that are enforced. the FBI you fill out your report it's never read it goes into a box and when that box overflows they might look at that company for regulation violations but most likely not so if you have the option to not use this mortgage servicer don't I would turn and run and hope that they don't even get a description of you.

fixed the problem with one call