Specialized Loan Servicing (SLS)Reviews of sls.net

I have no additional comments , only to say the agent was friendly and presented himself in a professional manner that helped me to appreciate the promptness in providing the information that I requested.

The Representative I spoke with was very helpful and attentive. She was an excellent agent to portray your company

Wonderful customer service, friendly and personal.

I called concerning a payment that I made that had been posted differently than I desired. The representative was able to easily take care of the issue. Plus I wasn't on hold on the phone forever like any other place you try to call.

All I can say is if your loan has been recently bought by Specialized Loan servicing, try to get out and away from them as soon as possible. This company based off my personal experience has been the worst loan servicing company I have ever worked with. They close down their phone hours. They’re not available for you and then when they are available they don’t have information that you need. When you request documents the documents they send you are mailed to you in a format that they can not even explain. That is if you ever receive the documents. Specialized misappropriate $1200 from my account when it transferred over from Wells Fargo and they have yet to explain where my $1200 where it or what they coded it to. They forced me to sign a modification agreement that only pays $100 towards the principal balance of my loan. I will never pay this off even if I made the scheduled payments for the next 30 years. Not to mention the amount of interest they are ripping me off for. It’s like an interest only loan they basically forced me to sign it. Specialized Loan servicing does not care about their customers or accounts. The Majority of people that I have talked to at specialized never even owned a home let alone know anything about payments, escrow fees, insurance, taxes, modification, agreements, refinances, interest rates, late fees, or anything else. This company supposedly has an office in Colorado, so they say. I do really do not think they have a physical office that you can actually go sit down and talk to somebody about your account. When you’re speaking about your mortgage it’s probably is one of the largest investments you have, you want the person to be personable and listen when you talk and help you. Specialized Loan servicing is not the company for you.

Friendly and efficient service!

I’m working on building a relationship with a Comerica bank in San Antonio as I’ve just moved. Comerica bank employees in Houston helped me contact the right group in the loan department. I use the internet when I can, it has a great user interface Employees have always helped me when I had an issue. The house loan went well. The loan requirements were actually good for me. Comerica made sure I knew what items were being reviewed with the seller. The loan specialist kept me from making a potential mistake.

WORSE CUSTOMER SERVICE THEY ARE SCAMMER DON,T GOO WITH THEY WILL THREAT ALWAYS IF YOU ASK ANYTHING WILL FU YOUR CREDIT OR THREAT ALWAYS NO ANYONE LISTEN TO YOU EVEN MAKE MORE HIRE PAYMENTS BE CAREFULL BE CAREFULL STAY AWAY