Elizabeth Denise L.
THE ABSOLUTE WORST CASINO.
THE ABSOLUTE WORST CASINO. I KEEP SENDING THE SAME DOCUMENT THAT WERE ACCEPTED ONCE BEFORE NOW IM TOLD THEY AREN'T! THEY FIND WAYS OUT OF PAYING ME! NO WONDER WHY THIS Bs company has a dismal rating of 1.8. Almost a fricking month and I still can't get paid! I see why others are frustrated. THESE PEOPLE ARE SCAMMERS! *edit* What you don't say is I sent the document more than 4 times yet that's not good enough for you. I've done what was asked me me. I did that because what I sent didn't meet your restrictive practices. What you want my personal info? y'all doing too much.
Response from SlotsandCasinoFeb 25, 2026
Hello Elizabeth, We understand how frustrating this process must feel, especially when you’re eager to complete your withdrawal. As mentioned in our previous response, your ID has already been successfully approved. The only remaining item is the proof of address, which is still pending because the document submitted does not match the address registered on your casino account. We have sent multiple emails outlining the list of accepted proof of address documents and clearly explaining that the document must reflect the exact address currently listed on your account. Unfortunately, until a matching document is received, we’re unable to complete the verification process. Account verification may feel repetitive, but it is a required security measure designed to protect both you and the platform. We are not withholding payment, we are simply awaiting compliant documentation to finalize verification. If you would like assistance reviewing which document would be acceptable before submitting again, our support team is available to guide you step-by-step to avoid further delays. Best regards, Casino Experience Team