I've deposited today and won 4.4x my wager and withdrawn. This site seems okay to play on its just that to even get your money is suspious because support said that everyone is required to do KYC but the problem is its through email and not a legit third party KYC where they actually verify you vs this where they want you to send a picture of your ID front and back then you holding it and a bunch of other things. Just wish they implemented a actual KYC system as this seems scammy but i do hope i get my withdraw as i deposited and withdrew Bitcoin.
Response from SlotsandCasinoJun 4, 2026
Hello Jimmy,
We appreciate your feedback regarding the verification process.
Know Your Customer (KYC) verification is a standard security measure used throughout the online gaming industry, and it is common for operators to perform these reviews internally to protect both player accounts and financial transactions.
That said, we're always looking for ways to improve the player experience and are currently working on enhancements, including a more automated verification process, to make things even smoother and more convenient in the future.
For transparency, once all required documents have been submitted, account verification can take up to 3 business days to complete. To help players avoid delays, we also provide detailed guides and requirements in our Help Center to ensure documents are submitted correctly the first time. You can check it out here:
https://www.slotsandcasino.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/
We appreciate you giving us a try and wish you the best of luck with your withdrawal. If you have any questions along the way, our team is always happy to help.
Best regards,
Casino Experience Team
GV
GREG V.
I won, but it wasn't worth it
After looking at the promotions, I chose one that added 300% and awarded 100 free spins.
Once I did the deposit, I couldn't find where the free spins were so I contacted support to ask how to access them. was told they were not accessible until I completed the playthrough of $3,000 worth of gambling. This was on a $25 deposit. I did the playthrough, yes $25 lasted through $3k, and contacted support to ask where the spins were and was told that I had to do a withdrawal request before I could get access to the free spins.
Yes, I actually won enough to iniate a withdrawal. So I initiated the withdrawal, but I left a little in the account to play with, and then asked support about the free spins. Support said they would be available when I had a zero balance because I couldn't have more than 1 promo open at a time and that in addition to the withdrawal, my account had to have a zero balance.
So I play down to as close to zero as possible, $.02, and asked support about the spins. They told me they were only available in the first 10 days. I asked why the conditions kept changing. After reviewing the support chats they said that after my withdrawal was complete I should contact support and ask about the spins then, and that there should be some extra coins to make up for the hassle.
So I got my withdrawal and contacted support and this time I was told not only was there no extra coins, but that they couldn't give me the spins either.
I have closed my account.
I wish I had read the reviews before I put money in.
Bottom line, 2 conclusions.
1) yes I won, but not all money is good money. Gambling is supposed to be fun when you win. Here it is not.
2) if you do decide to put money in, don't expect them to honor their word.
-----UPDATED REVIEW------
I gave them a 2nd chance. I played through the spins. I won about $10 or so. I played that amount hoping the slots would be as good as when I had deposited previously, but unfortunately, not the case. I played it down to zero.
I have to give credit where credit is due. It was good that I received the 50 spins, but I consider that a half step in the correct direction.
I'm not sure if or when I might make a deposit, at least now the option is on the table. Maybe if I'm offered a really fat juicy promotion, I might.
Thank you for at least trying to make things right.
The customer service was quick and accurate and it actually worked as I was told it would.
For each of these 2 positive items, I will raise my rating by 1 star.
Response from SlotsandCasinoApr 14, 2026
Hello Greg,
Thank you for taking the time to share such a detailed review.
Many of the things you pointed out were questioned by the review team and caused a deep dive into your experience. While your verification and withdrawal were successfully completed, the communication you received via chat on multiple occasions regarding your bonus and free spins was not accurate, and we have already begun taking actionable steps toward internal education, and discussions on making this process more friendly for our players.
Specifically:
- The welcome free spins are not dependent on claiming the match bonus. Once your first deposit is made, you are entitled to 10 spins per day for 10 days.
- A bonus is considered “completed” either by reaching a zero balance or by initiating a withdrawal, both conditions should have been clearly communicated from the start.
- Your welcome free spins were not restricted by your withdrawal request; you are entitled to your 10 spins per day for 10 days regardless of winning or losing.
Your review highlighted multiple gaps in how this was explained, and we’ve already taken action on it:
- Updated internal documentation for support agents to ensure accurate and consistent explanations
- Additional training based on these updates
- A new, clearer welcome bonus page being prepared for the website so players can access this information directly without needing to contact support
As a result of this review and the incorrect information you were given, we have credited your account with 2 sets of 25 Free Spins - 1 set on a fan-favorite, and another set on one of our newest releases. We understand you may not wish to return, but this has been applied in good faith to correct the missed opportunity.
At SlotsandCasino, we are always open to bettering our processes to give the best experience possible. Your feedback has directly led to more improvements; we very much appreciate this review and as such, this opportunity to improve.
Best regards,
Casino Experience Team
JE
jeri
throttled after winning
i started playing there and their playthru amounts were pretty large but i was able to pull it off and got up to 5k in winnings. they immediately limited me to 2500 withdrawal/week. since that initial request for withdrawal, i never won again. they also immediately make me a skilled player, which gets no bonuses. apparently i no longer get rewards either. i the amounts of each win is now less than i spend to play it now. i think im being throttled.
update: after writing as per their suggestion in the response, they did zero "digging". they gave me the same old "refer to the website" for rules, etc... they, of course, didnt mentioning the throttling. after playing the same games on other sites, it is for sure different on the slotsandcasino site. it seems like they make the game easily winnable until you withdraw some winnings or spend your bonus. (as soon as you withdraw any amount after reaching the playthrough amount), you are labled as a "skilled player" and you can no longer use any bonus or rewards. once this happens the same games are nearly impossible to win. BIG difference in the gameplay from then on. not very trustworthy at all.
Response from SlotsandCasinoOct 29, 2025
Hello Jeri,
I’m really sorry to hear you were flagged as a “skilled player”, especially when you were just getting started. That label is meant to reflect unusual patterns, but in your case, it sounds like it was applied unfairly.
We’d like to revisit your case and get this looked at properly. Please email us at [email protected] and we’ll dig into it directly.
Best regards,
Casino Experience Team
OV
odessa V.
Update I received a check today
This is an update I originally cashed out 03/28/2025. I've finally received a check ( fedx)06/03/2025 I've made the deposit and I'm waiting for the banks approval .The withdrawal process and time period is ridiculous. I think they're more like unorganized than scammers.
Response from SlotsandCasinoJun 4, 2025
Hi Odessa,
Thank you for your updated review.
We are glad to hear you received your check and are waiting to cash in your winnings, hope to see many withdrawals coming your way! We understand the check withdrawal method did not meet your expectations as it takes 10 business days to be delivered.
We recommend Crypto for the quickest withdrawal method available, which is also free of fees receiving your funds in 48 hours once approved!
Should you have questions or concerns, remember that our support team is available 24/7 via live chat!
Best regards,
Casino Experience Team.
HA
halfashine
I don't know if this is a scam site or…
Edit...5-28-25 well I stand corrected. I was actually paid my Bitcoin winnings of $365 USD. For those wondering you need to email in your id verification. It's your license front and back and you with it and then a recent bill. What they don't say is they need to be under 2mb each and might need to be emailed separate. You will get an email back saying they are reviewing it. Once I sent them in correct format I was approved that night and paid by 10am next day.
I don't know if this is a scam site or just really poorly run. I have been requesting a payout since May 11th. I sent required documents but no way to see it's status or even if they are being reviewed. I request Bitcoin payment and it says it's requested but no other feedback. All attempts to talk to real person via email or any other form have gone unanswered.
Response from SlotsandCasinoMay 30, 2025
Hello Halfashine,
Thank you for taking the time to update your review and share details of your experience, it’s great to hear that your documents were successfully verified and that you received your Bitcoin payout. Congratulations on your winnings!
We recognize that the verification process can be improved your feedback helps drive this growth to improve on a smoother experience.
While we do use a chatbot for initial assistance, please know that our Live Chat support is available 24/7, and you can always choose to speak with a live agent for further help. We’re here to ensure your questions and concerns are addressed promptly.
Thank you again for your update, and we hope your future visits to our casino continue to be rewarding.
Best regards,
Casino Experience Team
MG
Michael G.
Would not call this site a total scam
To begin with I made a $30 deposit and won about $60 . I was having fun playing. I went to withdraw some of my winnings and found out you have to bet quite a lot of money to make your first withdrawal. It was about $1500 you have to bet to do this. I was not going to dump that much money in and decided to just play till my original $30 and what I had won was gone. When I had got down to $15 left I won a jackpot of $800 and was amazed. With this win I was play with wins and losses to the $1500 minimum to withdraw. I have made multiple withdrawals totaling $1200. Overall I am satisfied with this site. The big problem I have is when I've add multiple credit cards to my account they take deposits I didn't make. I have written them and they responded saying I did make them. My most recent deposit was taken away only playing a few dollars in bets. They respond quickly when you write them. Unfortunately they don't admit they took deposits I didn't make. I have profited $700 overall from the site so I do not believe they are a total scam at all but there is weird business practices going on.
Response from SlotsandCasinoMay 2, 2025
Hello Michael,
Thanks for sharing your experience — we’re glad to hear you've had some wins and enjoyed your time playing!
Please note that we do not process unauthorized charges under any circumstances. For full transparency, you can view your complete deposit history directly from your account dashboard at any time. If you believe there are discrepancies or transactions you did not authorize, we encourage you to contact us directly via email to [email protected] so our payments team can investigate thoroughly and assist you further.
We're here to help and ensure everything is secure and clearly explained.
Best regards,
Casino Experience Team
RF
Rhonda F.
I thought this was a legitimate online…
I thought this was a legitimate online gambling site only to find out it’s a scam. I submitted a request for a $2500 withdrawal. Supplied info to verify my identity. Received an email stating “thank you for your submission. Our team will review the information provided and respond with an update in approximately 3 business days”. I’ll never receive this check. Boy, was I stupid for falling for something that was too good to be true.
Response from SlotsandCasinoApr 8, 2025
Hello Rhonda,
Thank you for sharing your experience.
We understand how important timely withdrawals are, please note that the document verification is a one-time process and all future withdrawals will process with no delay.
You should have already received an update regarding your verification or withdrawal status. If you have not yet heard back, we kindly encourage you to reach out to our support team for a status update. We strive to provide a seamless and transparent withdrawal process, and we're here to assist you in any way we can.
Best regards,
Casino Experience Team