They have given me the complete run around, I’ve seen all docs needed and still saying I need to send my credit card front and back? It’s a total bs scam!!!
Response from SlotsandCasinoMay 15, 2025
Hello Melissa,
Thank you for sharing your experience, we understand the verification process did not meet your expectations.
Please note that in certain cases, we may request a photo of the card used to deposit as part of our verification process—this is outlined in our website. When requested, we always instruct players to cover the card number for security purposes.
You can learn more about this in the following article of our Self-Help center:
https://www.slotsandcasino.ag/self-help/id-validation/why-do-i-need-to-verify-my-identity/
Verification is a one-time, industry-standard procedure designed to ensure regulatory compliance and protect your account. If you need any help completing the process, our Support Team is available 24/7 via live chat and will be happy to assist you every step of the way.
You may also check out the tips outlined in the below article to ensure your documents are accepted:
https://www.slotsandcasino.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/
Best regards,
Casino Experience Team
WO
Waiting on M.
Warning
I wouldn't say it's a complete scam I have won off the site before. The problem is when you do win something trying to get the money is a problem. You have to wait almost 3 months to receive the money. There customer service is trash and everything is scripted. You can never get a live person or a straight forward answer. You talk to several people in there customer service and they all tell you something different every time. So expect to get the run around every time you talk to them. They say the withdrawal method is 5 to 15 business days but that is a lie....it's more like 3 to 4 months.
Response from SlotsandCasinoMay 15, 2025
Hello,
Thank you for taking the time to share your feedback.
We're glad to hear you've had wins on the site, though we're sorry to learn that your withdrawal experience has been frustrating.
Please note that when contacting Support via Live Chat, you’ll first interact with our virtual assistant—but right after, you’ll be connected with a live agent who will be happy to help with any concerns.
While we strive to process all withdrawals as quickly as possible, the timeframe you've mentioned is well beyond our expected standards. If this was your first withdrawal, delays may have occurred due to the one-time verification process required for account security.
For faster processing in the future, we recommend using Bitcoin, which typically completes within 48 hours once approved.
Best regards,
Casino Experience Team
JH
John H.
Complete scam and they don't honor…
Complete scam and they don't honor withdrawals. Completely rigged. Won $345.00 on a promotion met all requirements and they won't pay me. Also told me that the balance was credited back to my account and it was not. Balance is at $0. Do not pay on this site. Betonline or crown coins is much better and legit
Response from SlotsandCasinoMay 8, 2025
Hello John,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
After further investigation into your account, we can confirm that the funds have been returned and your payout will be prioritized. A detailed update was sent to your registered email today, May 8th—please check your inbox or spam folder for more information.
We hope to see many more withdrawals coming your way!
Should you need further clarification or assistance, our Support Team is available 24/7 via live chat.
Best regards,
Casino Experience Team
JB
Jay B.
Honestly thought it was a scam at first…
Honestly thought it was a scam at first when I deposited the money because the charge was really weird but deposited $30 got $120 to play with was winning and losing a lot I thought it was bs bc how much I started winning by switching to different slots and what not I was up about $2500 that same night I I went to withdraw my winnings then I found out about how much I needed to game to redeem it was about 8k I think I kept gambling and winning and losing I honestly thought I was a scam bc I needed to bet so much the next day I was up about 4k I tried to redeem it again and it stayed as pending so I contacted support they said I need to verify my account with my ID and me holding it as well as a piece of mail I was reluctant to do so then I hit the live casino playing blackjack and roulette just playing how ever bc I didn’t think it was really my money I thought it was just in game money and I’m tipping dealers and what not and they’re happy then I was talking to my dealer and he’s like nah bro it’s real money so I trusted him and went to verify myself also I blew all those winnings I had besides the 2500 I had saved for my withdrawal so I verify myself Sunday April 27th get verified email Monday then transfer is pending I did to crypto bc I wasn’t giving them my accounting and routing number for my bank that was too much for me so I did crypto got my money today Friday may 2nd to my crypto wallet transferred it to coin base and now it’s in my bank account I was really really worried this app was a scam but trust me it’s not !!!!!!!!
Response from SlotsandCasinoMay 8, 2025
Hello Jay,
Thank you for sharing such a detailed account of your experience!
It’s great to hear that you explored the platform, made the most of your bonus, and enjoyed the variety of games—especially the live casino tables.
We’re glad you completed the verification steps and opted for the Bitcoin withdrawal method, which often provides the fastest turnaround once approved and is free of fees.
We strive to make our processes as clear as possible, and your story highlights how things can come together smoothly when the steps are followed. It's always rewarding to hear from players who approach the experience with curiosity and end up having a successful journey.
If you ever need assistance or have questions in the future, our Support Team is available 24/7 via live chat.
Warm regards,
Casino Experience Team
MG
Mark G.
Thought I won money(balance said I had…
Thought I won money(balance said I had 340.00)but no there's a confusing bonus play wager requirement B.S. that you have to go through. Tried to verify my I.D. and I just keep getting more excuses why I'm not doing it right. It's just a way to take your money and never let you have it back. Such a ripoff.
Response from SlotsandCasinoMay 5, 2025
Hello Mark,
Thanks for sharing your thoughts.
We understand how bonus terms can sometimes be confusing at first glance. These requirements are standard across the online gaming industry to ensure fair play.
To learn more about the wagering requirement and how it works, check out the following link to our Self-Help center:
https://www.slotsandcasino.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/
Regarding verification, we know it can feel frustrating, but it's a one-time process required to protect both our players and the platform.
If you're encountering issues, our Support Team is happy to walk you through it step by step.
Best regards,
Casino Experience Team
AB
Annamarie B.
Not worth your money
Not worth your money. Good luck ever winning and the promotions sound great but they are not. Can't even win enough to play a little extra.
Response from SlotsandCasinoMay 5, 2025
Hello Annamarie,
Thank you for taking the time to share your experience.
We understand that the gameplay didn’t meet your expectations. Our games are powered by certified providers and designed to offer fair outcomes, though we understand that luck can vary from session to session.
We offer a variety of promotions tailored to different play styles, and it’s important to remember that bonuses are always optional. All terms, including wagering requirements and maximum cashouts, are clearly outlined on our website to ensure transparency.
If you have any questions or would like recommendations suited to your preferences, feel free to reach out to our support team—we’re here to help.
Best regards,
Casino Experience Team
RR
Ron R.
100% Legit and highly recommended for online play! No BS
At first, I was a little skeptical because I was loaded in by an advertisement that showed another casino. After downloading the app and making a deposit I actually did pretty well right away. The verification process took about a week and was partially my fault but I have been playing this since September. It’s been nine months and I have absolutely no complaints if you lose money it’s a casino. You can’t complain about gambling. That’s your choice however, when I win and choose a bitcoin withdrawal, for example on a Saturday, I have received it Monday morning. Any other type of withdrawal I haven’t even attempted because it makes no sense to wait a week or 10 days 2500 is the max per week. I’m considered a highroller and I get it every time.
Now I know a lot of these casinos are remote based so when you talk to the agent, they say such such as on break or this person isn’t here or they’re in a meeting but every time I have an issue Michaela has been there for me. I have spent tens of thousands of dollars and lost, but I’ve also won as well when I take a beaten and lose a $50 deposit she caught me sometimes to the exact amount even if I use the bonus. I have to say I put a lot of online slot machines and I am not joking. I am a local guy regular army vet from the Boston area. I am not hired from them. They do not pay me. I hate them when I lose, but I have no reason to post anything on here That would lie or hurt someone financially. If you’re serious about gaming online and don’t want to go to local casinos give this place a chance you submit an ID and utility bill securely you get verified and then this game on it’s so easy so simple and they’ve always done right by me. I never post reviews for anything ever. But I have to say I’m truly impressed with how much this place did me right.
Michaela, if that’s even your real name or if you’re even a real person thank you so much for all your help and taking care of me!!
Response from SlotsandCasinoMay 5, 2025
Hello Ron,
Thank you so much for your thoughtful and genuine feedback. We truly appreciate you taking the time to share your experience with us—it means a lot, especially coming from a long-time player.
We’re glad to hear you’ve enjoyed your time with us and that our verification and withdrawal processes have met your expectations, particularly with Bitcoin, which is indeed our fastest and fee-free payout option. Your insight about choosing this method to avoid delays is spot on.
We’re also thrilled to hear that Michaela has been a consistent support throughout your journey. We’ll be sure to pass along your kind words to her—it’s always rewarding for our team to know they’ve made a positive impact.
We understand that gaming online comes with trust, and it’s our goal to continue earning yours with transparent terms, reliable processing, and dedicated service. Thank you again for your trust, loyalty, and for giving us a chance.
We look forward to many more winning moments ahead!
Warm regards,
Casino Experience Team
AD
Alexia D.
It’s legit
I was skeptical at first I added 35 and got a hit of a little over 500 I said let me cash this out so I did the wire transfer and it told me I had the send a email with photo identification and a piece of mail or utility bill I did that and after I sent my utility bill it said in ww verified told me it could take about 5-13 days to receive I thought I wasn’t going to get it but it hit my account today after about 7 days I have no complaints
Response from SlotsandCasinoMay 5, 2025
Hello Alexia,
Thank you for taking the time to share your experience. We're pleased to hear that your verification and withdrawal were successfully completed and that your winnings were received within the expected timeframe.
As part of our standard security protocols, identity verification is required for first-time withdrawals to ensure the safety of all transactions. Now that your account is verified, future withdrawals should be even more seamless.
For an even faster and fee-free payout experience, we recommend using Bitcoin as your withdrawal method. It's a secure and efficient option that many of our players prefer.
We appreciate your feedback and look forward to continuing to provide you with a positive gaming experience.
Warm regards,
Casino Experience Team
