I have to say that I did read their reviews and was disappointed. The time it took to validate my account was a week. But I got paid out, first time took a minute, but after that it was quick. The communication was in a timely manner.
Response from SlotsandCasinoJul 24, 2025
Hello Robert,
Thank you for giving us a chance and for sharing your experience.
We’re happy to hear that you received your withdrawals and that everything moved quicker after the initial process. As you pointed out, the first withdrawal may take a bit longer due to the one-time verification, and we truly appreciate your patience and understanding during that step.
We’re glad to have you with us at SlotsandCasino and hope you continue to enjoy your time here!
Best regards,
Casino Experience Team
TR
Trevor
100% scam
100% scam - I fell for it because they spoofed my local casino.
I can't lose on these games... up 9K. I've had multiple attempts to steal bitcoin after submitting documentation for withdrawls.
Response to Slots and Casinos:
Untrue - I have seen multiple ads now on Instagram for various local casinos spoofing their name and directing to slotsandcasinos.ag
My verification information WAS sent in perfect ORDER as required. Organization indicated "Please send them again we did not get them".
100% SCAM
Another follow up 8/1/25 - My coinbase account has been locked out Due to suspicious activity. I have not used it 5 years and only shared with slotsandcasino.ag
Fraudulent Business!
Response from SlotsandCasinoJul 24, 2025
Hello Trevor,
Thank you for sharing your experience.
Please note that we are an independent online casino and are not affiliated with any local or land-based venues. All of our games operate using a certified Random Number Generator (RNG) to ensure fair and random outcomes, sounds like you’ve been on quite a winning streak!
To process a withdrawal, players must first complete a one-time verification process, which may take up to 3 business days. Once verified, Bitcoin is our fastest and most recommended withdrawal method, delivering funds within 1 business day after approval and free of any fees.
If you have any questions or concerns regarding the withdrawal process, we encourage you to reach out to our support team via live chat or email so we can investigate further and provide a tailored assistance.
We’re here to help every step of the way.
Best regards,
Casino Experience Team
AD
Adam D.
This site is a scam
This site is a scam. If you claim one bonus, you're required to play through 20 to 40x the amount of your deposit plus the bonus. You will never have enough available balance to get through this multiple. Please make this go viral. Every review is 5 stars on Google play and you can't write a negative review. I was cheated out of over 500 dollars.
Response from SlotsandCasinoJul 21, 2025
Hello Adam,
Thank you for your feedback. Please note that wagering requirements are a standard practice across the online casino industry, and we strive to provide full transparency by clearly outlining these terms before and after a bonus is claimed.
We offer a variety of promotions tailored to different play styles, including lower-wager and high-bonus options for those who prefer more flexibility.
For the best experience and access to the full range of features, we recommend playing directly through our official website: slotsandcasino.ag
Best regards,
Casino Experience Team
CL
Cathy L.
Scam
Scam. They don't even deserve one star. They have no problem depositing your money, try getting your winnings. It took a long time to get verified with my identification at least a month. They said the were going to send me a check if my winnings. I haven't received it. I emailed them over and over; they reassured me it was coming. Not true, scam. Their logo is not even theirs. Save your money and time, its a scam!
Response from SlotsandCasinoJul 21, 2025
Hello Cathy,
Thank you for sharing your experience.
While we understand the frustration delays can cause, please note that account verification is a standard industry requirement to ensure secure transactions. In some cases, unclear or incomplete documentation may extend the process, though we’re glad to see yours has since been completed.
As for your withdrawal, check payments may take up to 20 business days for delivery, depending on postal services. For faster processing and no fees, we recommend choosing Bitcoin, which is typically received within 1 business day after approval.
If you still need help tracking your check or exploring alternative withdrawal methods, our team is here to assist.
Best regards,
Casino Experience Team
RM
Rebecca M.
Absolutely the worst
Absolutely the worst. They are thiefs. Also it has been over a month since my withdrawal was approved and I have still not received it. How is it that a deposit goes thru instantly but a withdrawal which they make you do thru wire transfer takes over a month. I would not recommend use of this site to anyone.definayely do not use any bonuses or free spins. If you win they take it all claiming it was based on the bonus not your deposit. They also charge a huge fee to withdraw your winnings.
Response from SlotsandCasinoJul 21, 2025
Hello Rebecca,
Thank you for your feedback, and congratulations on receiving your winnings.
Please note that withdrawal timeframes vary depending on the selected method. For quicker and fee-free processing, we recommend using Bitcoin, which typically delivers funds within 1 business day after approval.
Regarding bonuses, all terms and conditions, including playthrough requirements and withdrawal limitations, are clearly outlined both before and after claiming, ensuring full transparency at every step.
If you have any additional concerns, our team is always here to help.
Best regards,
Casino Experience Team
SB
Sabrina B.
They will keep lying to you
They will keep lying to you. The games are real either to play but the pay out is a lie. It should not take weeks or even months for it.
Response from SlotsandCasinoJun 30, 2025
Hello Sabrina,
Thank you for sharing your feedback. We understand how important timely withdrawals are, and we’re sorry to hear that you’ve experienced a delay.
Please note that while most withdrawals are processed within the expected timeframe, some cases may require additional processing time depending on the method selected or if account verification is still pending.
For a faster and fee-free experience, we recommend using Bitcoin, as it typically processes within 48 hours once approved.
If you have any concerns about a specific withdrawal, we encourage you to contact our support team via email or live chat so we can provide a detailed update and assist you further.
Best regards,
Casino Experience Team
JO
John
I won some money and tried to withdraw
I won some money and tried to withdraw. I got an error message so I contacted customer service and was told I had to wait a few days. I said ok cool, I'll just let it sit there and don't play. Checked the balace again today and the money I won was gone, balance at zero. According to there sight someone or something was playing all last night and all day today. It was being played the same time I was chatting with customer service. All money that was won was just gone and they have no explanation.
LG
Levi G.
Withdrawable amount
All of that makes no difference once you put these players in some kind of 'disabled/prohibited" players list. None of these players know shit about how it works. The only reason why im putting this on blast...because the people that work for AG casino dont know why my "withdrawable amount is available. It is available because of the money that i have spent. They think that i have to same coin in my bank roll to collect. There nothing in the rules stating that my money has to equal the amount i want withdrawn.
Example: going to an actual casino playing with a players card earns you points. When points accumulate, like mine did, you get $28 that you can redeem. You dont have to have money in your machine , equal to the withdrawable amount. Reason why: the withdrawable amount (its the available amount) is the amount coming from the points being earned using the money. I literally wasted my time trying to get a worker to realize what they couldnt understand. So stupid!! Why would i have to have a balance equal to the balance of my withdrawable amount? These people are really stupid!!
Response from SlotsandCasinoJun 30, 2025
Hello Levi,
Thank you for taking the time to share your experience.
We understand that online casinos can operate quite differently from traditional brick-and-mortar establishments, and we appreciate the opportunity to clarify how things work on our platform.
When a promotional bonus is claimed, a wagering requirement is applied, which must be met before any associated winnings become eligible for withdrawal. Once that requirement is fully satisfied, the funds released from the bonus are considered as your "withdrawable" balance. It's important to note that while this amount becomes available, it must still be present in your account at the time of your withdrawal request in order to be successfully processed.
We recognize this can be confusing, especially when comparing it to loyalty systems used in land-based casinos. For your convenience, we’ve outlined this process in more detail within our Self Help Center:
https://www.slotsandcasino.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/
If you need further assistance or have any account-specific questions, we invite you to reach out to our support team via live chat or email, we’re here to help.
Best regards,
Casino Experience Team
