SLLACReviews of sllac.com

Response from SLLACSep 9, 2020

Feel free to contact us via Facebook message or email [email protected]. https://www.sllac.com/help/shipping-policy

Response from SLLACSep 9, 2020

Feel free to contact us via email [email protected] or Facebook message. We have a policy on item loss.

Response from SLLACAug 10, 2020

Your order may be lost in delivery, we can remake a new pair of glasses for you at no additional charge or process the full refund to you, please tell us your decision. [email protected]

Response from SLLACAug 7, 2020

Your order may be lost in delivery, we can remake a new pair of glasses for you at no additional charge or process the full refund to you, please tell us your decision.  [email protected]

Response from SLLACAug 3, 2020

We received your message on the Trustpilot. We checked your order again and found that you ordered it on July 25th. The order shipped out on 07/30/2020. Mirrored Lens Tint - Ice Blue 1.57 Digital Free Form Progressive The lenses you chose need 5-7 business days to finish. The delivery takes 3-5 business days. Here is our shipping policy:https://www.sllac.com/help/shipping-policy Production time and delivery time are within the specified range.

Response from SLLACAug 5, 2020

We received your comment on the Trustpilot, please let me explain. We can only track our customer order with the order number. It is possible that you log in our web with a wrong id which you did not place your order with. That is why you can not find your order info successfully. It is also possible that the email system treated the order confirmation we sent as spam. Please feel free to contact us if you want to ask anything about your order and we are always happy to help you. You can find our shipping policy here https://www.sllac.com/trackingInfo. Now due to the pandemic, the USPS network is quit unstable and we have produced your order and sent them out as soon as we can. Once the package scanned into the tracking system, you can track them here: https://www.sllac.com/trackingInfo

Response from SLLACJul 18, 2020

We would like to tell you that there is an email system issue and your order sent out on 6/29. Our customer service contacted you. It is a big misunderstanding.

Response from SLLACJul 3, 2020

we are sorry to hear that happened. Please feel free to send us a private message with your order number so we can look into that further for you.