SLLACReviews of sllac.com

Response from SLLACJan 27, 2021

We are very sorry that you had a bad experience. The frames you want to purchase is already at the discounted price and are not stackable with the code. Our customer service has explained it clearly at the beginning and calculated the price for you. Any questions or further assistance, please feel free to let us know.

Response from SLLACJan 25, 2021

Please do not hesitate to contact our customer service. We will try our best to solve your problem, and if it is missing, we can redo for you immediately. Here is our shipping policy. https://www.sllac.com/help/shipping-policy

Response from SLLACJan 14, 2021

We'd like to tell you that the lenses you chose 1.61 Quick Photochromic Progressive need about 6 days to assamble. Your item was delivered in or at the mailbox at 3:02 pm on December 28. Order placed on 11/27/20. Any questions or further assistance, please feel free to let us know. We will try our best to help. https://www.sllac.com/help/shipping-policy Assembling Time Non-RX/ Non-prescription Lenses: 1-2 business days Single vision Lenses: 1-3 business days Blue-light blocking Lenses: 1-3 business days Driving Lenses: 3-5 business days Bifocal/Progressive Lenses: 3-5 business days Tint/Gradient tint Lenses: 3-5 business days Mirror tint Lenses: 5-10 business days Photochromic/Polarized Lenses: 5-7 business days

Response from SLLACDec 12, 2020

Please feel free to contact us. [email protected]

Response from SLLACNov 30, 2020

Please feel free to contact us. [email protected]

Response from SLLACNov 5, 2020

We'd like to tell you that Usps shipping is slower than before, as they are short-handed due to the COVID-19, Thank you for your understanding. According to our shipping policy, the delivery may take 10-20 business days after shipping.

Response from SLLACSep 22, 2020

We were trying to solve the problem and willing to redo your lenses(you mentioned the prescription is not right) and send you the correct frame. The email you sent titled"return and refund" so we thought you just want to return your glasses. Sorry for the mistake and we will try our best to solve the problem.

Response from SLLACSep 12, 2020

We'd like to tell you that you did not pay attention to the lens type when placing the order before, which resulted in the wrong lens. We clearly marked not to reply to the order success email in the email text, and all responses will be classified into the trash box. This is why we did't see your email in time. After knowing that you want to change the lens type, we tried to contact you many times, but you didn't follow our request to Facebook or resend the email. Still replying to the conversation that we could not receive the email. If our other customers encounter similar situations we will resolve them quickly. It is normal to place the wrong lens, we can accept part of the price difference and remake it. We did not charge you the full price of new lenses, but only charged half of the lens price plus one shipping.