Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you.From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep!We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.
SLLAC (sllac.com) has 523 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
sllac.com
Website
sllac.com
Category
Vision & Hearing
Location
El Monte, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 65% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Bad return policy for online glasses. Offered me a one time store credit to return a pair. I had to pay to send them back. Picked a new pair. The lens were messed up and they told me I couldn't return them because they were purchased with a store credit. Then offered to send me new lens after I emailed them a bunch and said I have to pay for them to ship me the lens. Do not use them.
Response from SLLACOct 18, 2025
Hi there, we’re really sorry to hear this! That’s definitely not the experience we want for you. Please reach out to us at [email protected] with your order details — our team will do our best to make things right.
AI
Aimee
Refused refund after delivery failure — blamed me and avoided responsibility
I ordered two pairs of prescription glasses from SLLAC with express shipping and was promised delivery by July 11, 2025. The package got stuck in customs. FedEx called me on July 7, but I missed the call. They then emailed me on July 8 asking if the lenses were prescription, and I replied within two hours. Despite this prompt response, the package was never delivered, and without any further contact or warning, it was returned to the sender
When I requested a full refund, SLLAC refused, claiming the glasses were “customized” and couldn’t be resold. They offered only a 50% refund (excluding shipping) or asked me to wait even longer for a possible resend. This feels unfair given that the product never reached me and I complied promptly with customs.
To make matters worse, they were not honest about the package’s status — initially saying it had returned to their country, only to later admit it hadn’t arrived yet. When I asked for an updated delivery date, they ignored me for over a day and then gave vague, inconsistent answers.
Overall, I’m extremely frustrated with their poor communication, lack of accountability, and disregard for customers. After exhausting all attempts to resolve this directly with SLLAC, I have initiated a chargeback through my bank to recover my money. It’s disappointing to have to take this step, but their refusal to provide a fair refund left me no choice. I won’t use SLLAC again and would caution others, especially for international orders, to be very careful.
Response from SLLACJul 22, 2025
Hi, there. We’re truly sorry for the inconvenience this has caused you. We didn't expect the Spain Customs would refuse to customs clearance. For this case, we have issued a full refund to your original payment method. Thank you for your support and understanding.
FI
Finian
You get what you pay for!!
Frames quite nice. Distance vision OK but close vision completely out of focus. Consequently glasses are of no use to me, a waste of money! Very disappointing.
Response from SLLACFeb 27, 2025
Hi, Finn, sorry for the inconvenience this brought to you. Could you please to provide your order number? So we can help you to check and resolve it.
LM
Laurette M.
I ordered 3 pairs of glasses
I ordered 3 pairs of glasses. The glasses are beautiful! I ordered another pair, I never received them! I have e mailed the company and I have never received a response. I would love to talk to someone! Great glasses, great quality, horrible customer service.
Response from SLLACFeb 10, 2025
Hi, Laurette Mendez, for you second order, it was shipped out on Jan 31, you can track its shipping progress at this link: https://t.17track.net/en#nums=SF6045527587475. For standard shipping, it will take 6-20 business days to arrive. We sincerely appreciate your patience and support during this time. And we rechecked our emailbox but haven't found any emails from you, if require any further assistance or have any questions, please feel free to reach out to us. We're here to help.
SH
Sheila
Completely disappointed
Completely disappointed! They no longer have a virtual ‘try on’ option and I ordered a pair much too small for my face. I knew they had a 30 day return policy so I requested a return. The policy specifies that the customer pays the shipping which I did. I go to order a new pair and they don’t permit me to use their promotions on a new pair-which is at least a 30.00 value! I will NEVER order glasses from this company again!
Response from SLLACNov 28, 2024
Hi, Sheila. We sincerely apologize for the inconvenience caused. Regarding the try-on function, we are currently working to improve it to better serve our customers as soon as possible. In the meantime, we recommend checking the frame measurements and comparing them with your old glasses to ensure the right fit.
And for not fit, we offer 100% store credits to purchase a new pair. Please note, however, that store credits cannot be combined with a discount code any more.
Thank you for your understanding, and please let us know if there's anything else we can assist you with!
YD
Yana D.
I ordered a pair
I ordered a pair, they put the wrong address on it by mixing up North and South, USPS sent the package back to them that day before i had time to go in since i was at work, i contacted them and they where rude and dismissive and wont send me another pair since the first pair is on its way back to them. So not only do they get to keep mu money but they also get to keep the glasses. This place is a scam
Response from SLLACNov 28, 2024
Hi, Yana, every order was shipped according to the order shipping info, we are unable to edit the shipping info without customers' permission. Unfortunately, we noticed the shipping info for your order was entered incorrectly, mixing up North and South, which caused the package to be returned.
We are currently waiting for the package to be returned to us so we can resend it to you. Alternatively, we can immediately remake your order for free and you would only need to cover the freight cost.
We replied to you both emails but failed delivery for "Recipient's email server is unavailable or has not accepted your message.", please contact us in ig/facebook and let us know how you’d like to proceed at your convenience. We’re here to assist you!
CU
customer
Never got a reply from customer service…
Never got a reply from customer service for a return way too small for me
Response from SLLACSep 21, 2023
We have replied your email 13 days ago, would you please recheck the email box and your spam box?
CU
Customer
I haven't got my glasses yet it says…
I haven't got my glasses yet it says delivered but not got
Response from SLLACSep 19, 2023
We have replied to you via [email protected] yesterday, and it seemed the email may be missed in your email inbox. Your package was shipped on Sep 4th, and delivered on Sep 16th. Please help to recheck your mailbox or ask your family and neighbors to see if they have laid the package aside. Our customer serive have contacted you for further assistance, please recheck your email box and spam box in case of any missing.
