Paul M.
I needed a difficult prescription
I needed a difficult prescription, with slightly more prism correction than the website would allow, so I included a note to indicate this. I was quickly contacted and sent a picture of the prescription. When the glasses came, there wasn't enough prism, I had vertical double-vision. SLLAC was slow to accept this, insisting that the glasses had been properly prepared. Finally, I was allowed to send them back for a refund. I contacted SLLAC about a month later, asking if they could enter the prescription from the picture into my records, and they responded that they could not make lenses for my prescription. The $10 credit they gave on my account is of no use.
Response from SLLACSep 6, 2022
We are sorry that our website currently only supports prism up to 5. Please feel free to contact our customer service if you have any questions.