SLLACReviews of sllac.com

Response from SLLACMay 21, 2026

We’re sorry to hear about your experience and understand your frustration. Frame fit can vary from person to person even when measurements appear similar, and we regret that the style did not meet your expectations. Regarding the return, we sincerely apologize for the inconvenience caused by the delivery attempts. Our return warehouse handles a high volume of international packages, and occasional delivery delays can happen. Your returned package was successfully delivered to our warehouse on May 15, and the agreed store credit has already been issued to you accordingly. We appreciate your feedback and will continue working to improve our products, service, and overall customer experience. Thank you for your patience and understanding!

Response from SLLACMay 14, 2026

We’re sorry to hear about your experience and understand your concerns. We’d just like to clarify that the return address we provided is valid and is regularly used for customer returns successfully. Sometimes USPS systems may not immediately recognize certain international-format addresses, but the address itself is correct. We also apologize for the confusion regarding the phone number. As an online international company, we currently handle customer support through email rather than phone service, which allows us to better assist customers across different time zones. We truly appreciate your feedback and are always working to improve the overall experience for our customers.

Response from SLLACMay 12, 2026

We’re very sorry to hear about your experience and completely understand your disappointment. We’re glad you liked the frames, but prescription accuracy is extremely important to us, and this is not the experience we want for our customers. When reviewing prescription concerns, we may ask customers to confirm the submitted prescription details as part of our troubleshooting process, but we apologize if this came across the wrong way. We appreciate you returning the glasses so we can further inspect the lenses, and we’re glad we were able to arrange a full refund for you. Your feedback has been shared with our team, and we truly appreciate you giving us a chance. We understand your hesitation about reordering and are sorry we let you down in this case.

Response from SLLACMay 12, 2026

We’re truly sorry to hear about your experience and appreciate the time you took to share such detailed feedback. We understand how frustrating it must have been to go through multiple exchanges and still not find the right fit, especially after putting so much effort into researching frame sizes and styles. While we do provide frame measurements and a return policy to help customers shop online more confidently, we understand that fit and appearance can still vary from person to person. We also apologize for the delays in communication and understand how disappointing that experience felt. Your feedback regarding customer service response times, frame presentation, and exchange flexibility has been shared with our team as we continue improving our website and shopping experience. We genuinely appreciate you giving us multiple chances, and we’re sorry we did not meet your expectations in this case.

Response from SLLACMar 28, 2026

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. Regarding the shipping delay, your order was placed during the Lunar New Year holiday period. During this time, shipping carriers and logistics partners may experience temporary slowdowns, which can extend delivery timelines. This notice was included in the order confirmation email, but we completely understand how frustrating this can be — especially when expedited shipping was selected. We also sincerely apologize for your concerns about the frame appearance and quality, as this is not the standard we aim to deliver. We would really appreciate the opportunity to make this right. Please contact our support team with your order details and photos of the item received so we can review the issue and provide a suitable solution. Thank you again for your feedback — it helps us improve our service and customer experience.

Response from SLLACMar 19, 2026

Hi there, we’re really sorry to hear about your experience and appreciate you sharing this. Prescription accuracy is very important to us, and all lenses are made based on the prescription provided and checked before shipping. We understand how something like this could go unnoticed at first, especially if your eyes were compensating. Even though this order was from some time ago, we’d still be happy to take a look—please reach out to us with your order details so we can review it and see how we can help.

Response from SLLACNov 21, 2025

Hi there, we’re really sorry for the frustrating experience — especially with the delivery attempts and the long wait. That’s definitely not the smooth process we want for you. We do reship or refund orders when delivery fails, and we want to make sure your case is handled properly. It sounds like something went off track here, and we’d really like to fix it ASAP. Could you please email us again at [email protected] with “ATTN: Support Lead” in the subject line? We’ll make sure your reship or refund is taken care of right away. Thanks for bringing this to our attention — and again, we’re sorry for the trouble.

Response from SLLACNov 21, 2025

Hi there, we’re really sorry to hear you had this experience — it’s never what we want for our customers. Duty fees are set by local customs and can vary, but we understand how frustrating unexpected charges can be. Regarding the glasses and returns: we do offer returns and we want to make sure you’re taken care of. It sounds like something may have gone wrong in your case, and we’d really like to look into it and fix it for you. Please reach out to us at [email protected] with your order details so our team can help sort things out. We truly appreciate the feedback and are always working to improve. 💙