SLLACReviews of sllac.com

Response from SLLACJun 15, 2026

Hi there, thank you for your feedback—we’re glad you think the glasses are cute! 😊 We’re sorry to hear the fit isn’t comfortable. Based on your description, it sounds like the frame size may not be the best match for you. We’d be happy to offer a return for store credit, which you can use toward another style that may fit more comfortably. Please reach out to our customer service team and we’ll help with the next steps.

Response from SLLACJun 15, 2026

We’re sorry to hear your experience didn’t meet expectations. We understand the delay caused by the temporary brown tint lens confirmation was frustrating, and we appreciate your patience while we completed your order. We’re glad the glasses you received were ultimately acceptable. We’re also sorry to hear you experienced difficulties with the website during your recent attempt to place another order. Our website has been upgraded over the past year to improve the shopping experience, and we’ll continue working to make ordering smoother and easier. Thank you for your continued support and feedback—it truly helps us improve.

Response from SLLACJun 15, 2026

We’re sorry to hear the glasses didn’t meet your expectations. Our lightweight frames are designed to provide a lighter and more comfortable wearing experience, which may feel different from thicker frame styles. We appreciate your feedback regarding the material and feel. Regarding the return, the 50% refund option is part of our return policy for customized prescription glasses, as the lenses are made to the individual prescription and cannot be reused. We understand this may be disappointing and appreciate your understanding. Your feedback helps us continue improving both our product descriptions and overall experience.

Response from SLLACJun 15, 2026

We’re sorry to hear the glasses didn’t work out as expected, although we’re glad to hear you liked the frames. Progressive lenses do require sufficient lens height and proper fitting to provide a comfortable viewing experience, and if the frame size is too small, adaptation can become difficult and may cause discomfort or dizziness. Please reach out to our customer service team by email—we’d be happy to review your order and help explore possible solutions for you.

Response from SLLACMay 4, 2023

We are sorry for the inconvenience this brought to you. For this problem, we can make a replacement order for you after confirmation, please check your emailbox and help to give us more details. Also, we'll pay more attention to the tint control issue to avoid this. If you have any questions or need further assistance, please feel free to let us know.️

Response from SLLACApr 12, 2023

We apologize for not responding in a timely manner. We had a system problem with our email so some questions were not seen. We are very sorry.

Response from SLLACApr 6, 2023

Thank you for your review. We are very sorry to know we may miss your email. Please reach out to us via chat on our social media with your order number and more information about what happened so we can assist you.